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ITIL Service Delivery Manager
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Service Delivery Manager
2 months ago
About the Role
We are seeking an experienced Service Delivery Lead to join our team at DiverseJobsMatter, reporting into the Head of IT Service and Operations.
As the Service Delivery Lead, you will work closely with the wider IT team and key business stakeholders to promote a centre of service excellence, ensuring that internal customer requirements and service expectations are understood and delivered on time.
Key responsibilities will include planning, implementing, and controlling the review of service provision, defining, negotiating, and implementing service level agreements, and being accountable for all change management activities, including release and transition stage gates.
With full budget responsibility for your services, you will build strong strategic partnerships with key suppliers.
Requirements:
- Extensive experience of IT Service Management and leading IT Service Partner teams.
- Excellent communication skills and the ability to articulate complex technical language into business-facing language.
- Strong stakeholder management, prioritizing building strong relationships and communication channels.
- Experience of customer journey mapping and driving improvements to customer experience.
We offer a competitive salary, car schemes, discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, and a wide range of flexible benefits to suit you and your lifestyle.
We have an inclusive culture built on diversity, difference, and friendship that inspires us all.
The automotive industry is transforming, and we are at the forefront of this change.
