IT Service Delivery Manager
3 weeks ago
We are seeking an experienced IT Service Manager to join our team at Jumar Group. This is a 9-month contract opportunity with a competitive day rate outside of IR35.
About the Role:The successful candidate will have a proven track record in service management, with a strong background in ITIL and experience working in a hybrid environment. You will be responsible for ensuring the quality, effectiveness, and efficiency of service delivery within our portfolio, leveraging best practices and monitoring performance to drive improvement.
Key Responsibilities:- Develop and implement service management strategies to meet business objectives
- Manage and improve service delivery processes, including incident, problem, and change management
- Collaborate with stakeholders to ensure service level agreements (SLAs) and operational level agreements (OLAs) are met
- Lead and manage a team of IT service management professionals
- Develop and maintain relationships with key stakeholders, including customers and suppliers
- Ensure compliance with relevant laws, regulations, and industry standards
- ITIL Expert (V3) or ITIL Managing Professional (V4) qualification
- 5+ years of experience in IT service management, with a strong background in ITIL
- Experience working in a hybrid environment, with a strong understanding of service management principles and practices
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
- Experience working in a government or defence environment
- Knowledge of service management toolsets, including ServiceNow
- Experience working in a matrix environment
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