Helpdesk Manager

4 weeks ago


Wychavon Worcestershire, United Kingdom RGB Recruitment Full time

Facilities Manager
A well respected construction and facilities services provider currently engaged on a long term framework with the Prison service is seeking to expand thier team with the addition of a Facilities Manager to work on a Ministry of Justice scheme in the heart of Worcestershire.

The client is actively working on 60 secure premises throughout England and Wales and are motivated to maintain and deliver safe, clean and efficient facilities and this team plays an important part in ensuring that planned and reactive maintenance works are executed in a safe, compliant and timely manner.

The Facilities Manager plays an important part in ensuring the planned and reactive maintenance work within the prisons is carried out in a safe, compliant and timely manner. You will come from a background in FM, understanding the key areas of H&S, Compliance and Service Delivery, and be ready to take on the challenge of a site currently going through refurbishment to increase the prison capacity.

As a Facilities Manager, you need to:

Ensure that all staff are aware of and comply with the Health and Safety Policy
Achieve and maintain Statutory and Mandatory Compliance
Ensure all corporate policies and procedures are implemented and complied with.
Carry out audits and spot checks to confirm service delivery by both direct employees and sub-contractors is of the required quality.
Carry out first line management duties with staff including disciplinary and employment processes.
To oversee the day to day operation and strategic management of the Estate / building on behalf of the Client.
Ensure that all hazards are identified and that suitable and sufficient risk assessments are completed to reduce or eliminate risk
Ensure that KPIs are achieved and that staff are aware of their role in service delivery.
Update the Environmental Management System for site and ensure that measures to reduce the risk to the environment are adhered to.
Generate revenue through additional works and monitor the P & L for site.

This role will also support both local and business zero carbon programmes, working towards zero carbon in a strategic and lean manner as and where it is appropriate.
Responsible for ensuring H&S standards are achieved across the contract.
In addition to managing the Facilities maintenance of the site, you'll also be managing and motivating each member of the team so the role can be diverse but hugely rewarding.

Previous experience of working within the Facilities/Estate management arena to include first line management, client & stakeholder liaison, working on your own initiative and understanding deadlines and prioritising. You should be a sound communicator, with good knowledge of service delivery and KPI's.

It's essential you have a good level of IT literacy, sound knowledge of H & S legislation and implementation of policies, compliance and best practice, awareness of statutory and mandatory compliance and a recognised Facilities management qualification (IOSH or similar) Additional NEBOSH or SMSTS qualifications are desirable but not essential.

Prison Security Clearance including CTC will be required - you will be supported through the process but it is essential for the role so if there is any reason you may not get clearance let us know.

As a well recognised national organisation, they offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. They are in the top 1% of Investors in People employers and they have a competitive reward and benefits program as well as a great Career progression plan, generous pension, competitive holiday entitlement, Flexible benefits, Discount portals, volunteering days and parking. This company offer all the support, tools and opportunity to embrace, support and reward individuals.


  • Helpdesk Manager

    1 month ago


    Wychavon, Worcestershire, United Kingdom RGB Recruitment Full time

    Facilities Manager A well respected construction and facilities services provider currently engaged on a long term framework with the Prison service is seeking to expand thier team with the addition of a Facilities Manager to work on a Ministry of Justice scheme in the heart of Worcestershire. The client is actively working on 60 secure premises throughout...

  • Helpdesk Manager

    1 month ago


    Wychavon, Worcestershire, United Kingdom RGB Recruitment Full time

    Facilities Manager A well respected construction and facilities services provider currently engaged on a long term framework with the Prison service is seeking to expand thier team with the addition of a Facilities Manager to work on a Ministry of Justice scheme in the heart of Worcestershire. The client is actively working on 60 secure premises throughout...

  • Helpdesk Co-ordinator

    1 month ago


    Wyre Forest, Worcestershire, United Kingdom Phosters FM Full time

    HELPDESK COORDINATOR We have new exciting roles available within the our Busy helpdesk department based in kidderminster. if you are looking for a new opportunity then this could be the one for you. Key Responsibilities: Answering helpdesk calls within a maximum of 3 ringsRaising jobs recieved via email, phone call or client systemschedule works for...

  • Helpdesk Co-ordinator

    4 weeks ago


    Wyre Forest, Worcestershire, United Kingdom Phosters FM Full time

    HELPDESK COORDINATOR We have new exciting roles available within the our Busy helpdesk department based in kidderminster. if you are looking for a new opportunity then this could be the one for you. Key Responsibilities: Answering helpdesk calls within a maximum of 3 ringsRaising jobs recieved via email, phone call or client systemschedule works for...

  • Helpdesk Co-ordinator

    4 weeks ago


    Wyre Forest, Worcestershire, United Kingdom Phosters FM Full time

    HELPDESK COORDINATOR We have new exciting roles available within the our Busy helpdesk department based in kidderminster. if you are looking for a new opportunity then this could be the one for you. Key Responsibilities: Answering helpdesk calls within a maximum of 3 ringsRaising jobs recieved via email, phone call or client systemschedule works for...

  • Helpdesk Co-ordinator

    1 month ago


    Wyre Forest, Worcestershire, United Kingdom Phosters FM Full time

    HELPDESK COORDINATOR We have new exciting roles available within the our Busy helpdesk department based in kidderminster. if you are looking for a new opportunity then this could be the one for you. Key Responsibilities: Answering helpdesk calls within a maximum of 3 ringsRaising jobs recieved via email, phone call or client systemschedule works for...

  • Senior IT Analyst

    2 months ago


    Worcestershire, United Kingdom Jonathan Lee Recruitment Full time

    Senior IT Analyst Salary - £30,000 - £35,000 Location - Worcestershire As the Senior IT Analyst you will be required to: - Manage Incidents through to resolution. - Manage Helpdesk priorities - Maintain IT Infrastructure and network security across sites - Manage desktops, servers, and infrastructure - Administer and manage telephony systems (fixed...

  • Senior IT Analyst

    4 weeks ago


    Worcestershire, United Kingdom Jonathan Lee Recruitment Full time

    Senior IT Analyst Salary - £30,000 - £35,000 Location - Worcestershire As the Senior IT Analyst you will be required to: - Manage Incidents through to resolution. - Manage Helpdesk priorities - Maintain IT Infrastructure and network security across sites - Manage desktops, servers, and infrastructure - Administer and manage telephony systems (fixed...


  • Redditch, Worcestershire, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking a Senior IT Engineer to be based on a hybrid basis, on one of their sites, in either Redditch, Manchester or Sheffield. Manage security incidents and alerts flagged by the Security Operations Centre, Secureworks • Working with the IT Manager and third parties to improve the organisation's overall security • Take ownership of any...


  • Redditch, Worcestershire, United Kingdom Clear IT Recruitment Limited Full time

    Our client is seeking a Senior IT Engineer to be based on a hybrid basis, on one of their sites, in either Redditch, Manchester or Sheffield. Manage security incidents and alerts flagged by the Security Operations Centre, Secureworks • Working with the IT Manager and third parties to improve the organisation's overall security • Take ownership of any...


  • Bromsgrove, Worcestershire, United Kingdom PDA Search & Selection Full time €44,291

    Refrigeration Engineer Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) We are advertising this Refrigeration Engineer role on behalf of our client ‘City Facilities Management’. This is a key position, carrying out planned and reactive maintenance across several site locations. You will be the first line in...


  • Bromsgrove, Worcestershire, United Kingdom PDA Search & Selection Full time €45,914

    Refrigeration Engineer Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) We are advertising this Refrigeration Engineer role on behalf of our client ‘City Facilities Management’. This is a key position, carrying out planned and reactive maintenance across several site locations. You will be the first line in all...


  • Bromsgrove, Worcestershire, United Kingdom PDA Search & Selection Full time €45,914

    Refrigeration Engineer Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) We are advertising this Refrigeration Engineer role on behalf of our client ‘City Facilities Management’. This is a key position, carrying out planned and reactive maintenance across several site locations. You will be the first line in all...


  • Worcestershire, United Kingdom IT Talent Full time

    Mechanical Software Engineer (.NET, Autodesk)Location: Flexible remote working with occasional site visits to the West Midlands Are you a Software Engineer with a strong mechanical background and proficiency in programming languages such as C#, .NET, Python, and Autodesk products? We are seeking a dedicated Mechanical Software Engineer to join our dynamic...


  • Worcestershire, United Kingdom IT Talent Full time

    Mechanical Software Engineer (.NET, Autodesk) Location: Flexible remote working with occasional site visits to the West Midlands Are you a Software Engineer with a strong mechanical background and proficiency in programming languages such as C#, .NET, Python, and Autodesk products? We are seeking a dedicated Mechanical Software Engineer to join our...


  • Worcestershire, United Kingdom IT Talent Full time

    Mechanical Software Engineer (.NET, Autodesk)Location: Flexible remote working with occasional site visits to the West Midlands Are you a Software Engineer with a strong mechanical background and proficiency in programming languages such as C#, .NET, Python, and Autodesk products? We are seeking a dedicated Mechanical Software Engineer to join our dynamic...


  • Worcestershire, United Kingdom IT Talent Full time

    Mechanical Software Engineer (.NET, Autodesk)Location: Flexible remote working with occasional site visits to the West Midlands Are you a Software Engineer with a strong mechanical background and proficiency in programming languages such as C#, .NET, Python, and Autodesk products? We are seeking a dedicated Mechanical Software Engineer to join our dynamic...

  • ICT & Network Manager

    2 weeks ago


    Elmbridge, Worcestershire, United Kingdom H&R Talent Full time

    A Prestigious College located near Thames Ditton is seeking an IT Network Manager to join their IT team on a permanent basis. This would be the ideal position for either an already established IT Network Manager looking for their next challenge or an experienced 2nd/3rd Line Engineer looking for their next step up into hands on management.ABOUT THE...


  • Bromsgrove, Worcestershire, United Kingdom PDA Search & Selection Full time €45,914

    Position: Refrigeration Engineer Location: Bromsgrove Salary: £45,913.75 per annum (Inclusive of on call) Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) We are advertising this Refrigeration Engineer role on behalf of our client ‘City Facilities Management’. City were established in 1985 and the company has...


  • Bromsgrove, Worcestershire, United Kingdom PDA Search & Selection Full time €45,914

    Position: Refrigeration Engineer Location: Bromsgrove Salary: £45,913.75 per annum (Inclusive of on call) Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) We are advertising this Refrigeration Engineer role on behalf of our client ‘City Facilities Management’. City were established in 1985 and the company has...