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Helpdesk Co-ordinator

4 months ago

Wyre Forest Worcestershire, United Kingdom Phosters FM Full time

HELPDESK COORDINATOR We have new exciting roles available within the our Busy helpdesk department based in kidderminster. if you are looking for a new opportunity then this could be the one for you. Key Responsibilities:

  • Answering helpdesk calls within a maximum of 3 rings
  • Raising jobs recieved via email, phone call or client system
  • schedule works for engineers with your area
  • Ensure Tabs our in house system is up to date at all times including latest information.
  • Chase subcontractors for ETA's and updates
  • Raise purchase orders upon request
  • Work with Managers & Clients within your area
  • Follow escalation process ensuring jobs are completed with SLA
  • Salary to be confirmed at interview.
This position will be discussed in greater detail at interview stage. The hours available are: Monday to Friday 08.00am to 17.00pm If you think you are up for the challenge then please contact lorraine vaux