Order Administrator

1 week ago

Scotland, United Kingdom Solutions Driven Full time

A leading provider of innovative laser systems to help people in various global markets, including but not limited to renewables, microelectronics, research, life science, automotive and medicine.

We seek an Order Admin to join us at our Scotland site.

Responsibilities:

  • Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales order management functions.
  • Process orders for the EMEA region.
  • Reconcile and audit orders to customer contracts/purchase orders.
  • Ensure orders and change orders are booked in accordance with Coherent’s global bookings, SOX, and revenue policies.
  • Review sales order packets for completeness and accuracy.
  • Enter and Book orders in the global Oracle ERP System, including service & rental contracts.
  • Ensure on-time bookings.
  • Work closely with Finance, Planning, Manufacturing Operations, and Shipping to ensure proper terms and conditions are met.
  • Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction.
  • Provide timely order status and tracking information to internal and external customers.
  • Manage and resolve backlog issues, including order hold releases, product configuration issues, item number discrepancies, and purchase order requirements.
  • Provide month-end and quarter-end support as needed to achieve corporate goals.
  • Participate in projects and goals to support Department and Corporate goals.
  • Process post-sale service orders and RMAs for replacements and depot repair orders via the CRM system.
  • Process and coordinate internal product purchases and transaction management to fulfil in-direct sales/Services.
  • Communicate and coordinate shipments and deliveries with international and domestic freight forwarders.

Education and Experience:

  • Experience in an Order Management Environment with increasing levels of responsibility is desired. Experience with international companies is also desired.
  • Oracle R12 Order Management, Customer Master, CRM, Service Contracts, IB or other ERP system
  • International Order Processing knowledge and related skills – carrier and incoterms
  • Experience in understanding inventory concepts and transactions.
  • Good written and oral communication skills - Must effectively communicate with all internal and external personnel levels.
  • Customer-focused.
  • Exceptional Team Player
  • Detail Oriented and Organised
  • Exudes a professional presence and position.
  • Experience with MS Office (Word, Excel)

Additional Skills

  • Language skills: German and English is a must
  • Any additional language nice to have

Skills and other requirements:

  • Demonstrated problem-solving and work prioritisation skills.
  • Ability to keep up-to-date with technology and apply it to business strategic plans.
  • Ability to achieve results independently or working with others.
  • Excellent interpersonal and communication skills; ability to communicate effectively with end-users, management, and staff.
  • Ability to handle multiple priorities involving internal customer requests and demands.
  • Ability to excel in a cross-organisational, cross-cultural, global team environment.
  • Handle special assignments promptly and professionally.
  • Set a high standard of ethics, professionalism, and competency.

If this Order Administrator role sounds right for you, please apply with your CV today for a confidential career conversation.

We look forward to hearing from you

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