Order Management Specialist

1 week ago

Scotland, United Kingdom Solutions Driven Full time
About the Role

We are seeking a highly skilled Order Administrator to join our team at Solutions Driven. As an Order Administrator, you will play a critical role in ensuring the smooth processing of orders for the EMEA region.

Key Responsibilities
  • Interact with customers, sales, and service representatives to handle pre-sales and post-sales order management functions.
  • Process orders, reconcile, and audit orders to customer contracts and purchase orders.
  • Ensure orders and change orders are booked in accordance with Coherent's global bookings, SOX, and revenue policies.
  • Review sales order packets for completeness and accuracy.
  • Enter and book orders in the global Oracle ERP System, including service and rental contracts.
  • Ensure on-time bookings and work closely with Finance, Planning, Manufacturing Operations, and Shipping to ensure proper terms and conditions are met.
  • Interface with customers, Sales, Service, Business Units, and Finance to address and resolve issues related to bookings and customer satisfaction.
  • Provide timely order status and tracking information to internal and external customers.
  • Manage and resolve backlog issues, including order hold releases, product configuration issues, item number discrepancies, and purchase order requirements.
  • Provide month-end and quarter-end support as needed to achieve corporate goals.
  • Participate in projects and goals to support Department and Corporate goals.
  • Process post-sale service orders and RMAs for replacements and depot repair orders via the CRM system.
  • Process and coordinate internal product purchases and transaction management to fulfill in-direct sales/Services.
  • Communicate and coordinate shipments and deliveries with international and domestic freight forwarders.
Requirements
  • Experience in an Order Management Environment with increasing levels of responsibility is desired.
  • Oracle R12 Order Management, Customer Master, CRM, Service Contracts, IB, or other ERP system.
  • International Order Processing knowledge and related skills – carrier and incoterms.
  • Experience in understanding inventory concepts and transactions.
  • Good written and oral communication skills – must effectively communicate with all internal and external personnel levels.
  • Customer-focused.
  • Exceptional Team Player.
  • Detail Oriented and Organised.
  • Exudes a professional presence and position.
  • Experience with MS Office (Word, Excel).
Additional Skills
  • Language skills: German and English is a must.
  • Any additional language nice to have.
About Solutions Driven

Solutions Driven is a leading provider of innovative laser systems to help people in various global markets, including but not limited to renewables, microelectronics, research, life science, automotive, and medicine.

We seek an Order Administrator to join us at our Scotland site.

Ready to make your application? Please do read through the description at least once before applying.

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