Customer Service Coordinator

1 week ago

Doncaster South Yorkshire, United Kingdom NCM Auctions Full time

The Story

NCM is not your ‘average’ or ‘traditional’ business. Far from it. We’re a truly innovative, modern company operating across the UK and Europe in a highly diverse sales territory. We count global Brands, Government Agencies, Commercial and Industrial entities among our portfolio of clients. Our service offering is unique, and the working environment is exciting and entrepreneurial. Founded in 2012, NCM has gone from a small start-up to a multi award-winning scale-up firm, achieving year on year growth since our inception. We are on a mission.

The Why

The following year is pivotal to our ambitious growth plans. We’re looking for intelligent, dynamic, organised and driven people to join our team.

Are you looking for an opportunity with a high growth company that can offer a rewarding and progressive career, potentially from a recruit to a seat in the boardroom at speed for the right individual?

There has never been a more exciting time to be part of the NCM journey. From being awarded 366th fastest growing company in Europe by the Financial Times to winning some of the biggest client names in the industry and moving to new purpose-built premises, we’re taking all aspects of the company to the next level.

Our ambitious growth plans mean we’re fast-tracking our recruitment. We’re looking for people that can hit the ground running. People with an entrepreneurial spirit that welcome a great working environment. Freedom and autonomy in exchange for outstanding delivery, the ability to lead and ultimately deliver results.

The Person

We are seeking a Customer Services Coordinator to join our expanding team based in Doncaster.

  • You must have good attention to detail, excellent customer service skills and able to prioritise and multi-task effectively.
  • Good organisational skills and ability to work in a fast-paced environment and manage competing priorities, projects and deadlines
  • Computer skills with Word, Excel and database experience
  • A ‘can do’ attitude, able to get along with anyone
  • Have initiative and an eye for detail
  • Enjoy working in a fast-paced environment

We’re looking for someone polite, friendly, trustworthy, honest, excellent communication and organisational skills. You will be a team player and not afraid to get your hands dirty.

Responsibilities will include

  • Provide excellent face to face, front of house and telephone service by owning and managing incoming calls, voicemails & emails within the company-standard 2-hour time frame
  • Ensure all communication is recorded in HubSpot and the CRM system is used to its full potential
  • Have the ability to work diligently and quickly deal with issues in their entirety
  • Deal with buyer complaints effectively and escalate to senior management if necessary
  • Day-to-day office administration 
  • A willingness to understand and ascertain the value of the assets we sell
  • Ensuring you seek to understand the auctions we hold and assets we sell to deliver the most accurate information and value to our customers
  • Day-to-day correspondence with our buyers and clients
  • Coordinate the buyer collections schedule and book in collections efficiently
  • Liaise with the on-site collection teams regarding any buyer issues
  • Accountability for reconciling collection notes if required
  • Supporting accounts team by chasing non-payers
  • Passing across any relevant information post auction to the accounts team such as non-collections, cash sales, additional agreements
  • Working with the accounts team to reconcile payments against collections/auctions if needed
  • Support other departments and have a cross-departmental attitude
  • Support with lead generation for the sales team

Qualifications

2 years recent experience in customer service

2 years recent experience in administration

Excellent written and verbal communication skills

Ability to manage multiple priorities

Salary will be highly competitive and commensurate with experience and the value brought to the business. Other benefits include 30 days holiday (including statutory), pension, Uncapped bonus, full T&E, company gym.

Job Type: Full-time, Permanent

Location: Office-based – Doncaster, South Yorkshire DN9

Salary: Dependent on experience

Apply either via LinkedIn or email a covering letter and copy of your CV to ross@ncmauctions.co.uk

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