Customer Service Coordinator

4 weeks ago


Maidstone Kent, United Kingdom Apogee Corporation** Full time

The role of HP Service Desk Coordinator is to ensure that our priority clients accounts are monitored and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service.

Monitoring and maintaining of bespoke customer portals

Logging service calls on internal systems

Liaising with internal departments and external suppliers

Liaising with customers contacts

Creating and running regular and ad-hoc reports in excel

Analysing and challenging monthly performance data

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