Customer Service Coordinator

2 weeks ago


Maidstone, United Kingdom Fileder Filter Systems Full time

**The Role**

Based at the Fileder Head Office, a Customer Service Coordinator role is required to manage the complete order cycle to help build profitable and sustainable long-term relationships with customers ensuring the highest levels of customer satisfaction is achieved.

Working closely with colleagues in a designated territory, the Customer Service Coordinator will assist both, External Technical Account Manager and Internal Sales Coordinators ensuring that meeting actions are computed accurately and acted on promptly and efficiently ensuring that customers are provided with details in a timely manner.

The Customer Service Coordinator role will include effective liaison with all departments, orders will be processed where possible for same day despatch, taking into account delivery requirements and credit facilities whilst monitoring and maintaining any scheduled or back orders.

In addition, the Customer Service Coordinator will produce order acknowledgements, invoices, credit notes and non-conformance reports addressing any customer concerns in an appropriate manner through to preventative measures for the customer.

Office working hours are 9.00am - 5.30pm Monday to Friday.

**The Person**
- Proven customer service and data processing experience
- Educated to A-level standard (or equivalent)
- Excellent organisational skills
- Adaptable and flexible in order to handle a demanding workload
- Experience of using CRM systems and data input
- The ability to work within a team structure
- Eligible to work in the UK

**The Company**

Fileder Filter Systems are established, independent specialists in the advice and supply of filtration products and systems. With over 40 years of experience, Fileder provide excellent customer service which is why our customers agree that we are ‘easy to deal with’.

For a full job specification, please click the link below.

**Salary**: £25,000.00-£27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Customer Service or similar: 1 year (required)

**Language**:

- English (required)

Work Location: In person



  • Maidstone, United Kingdom Interpersonnel UK Limited Full time

    Customer Service Coordinator Excellent Salary Incentive Scheme Contributory Pension Scheme Onsite Parking Maidstone outskirts (Aylesford) Our client is a leading building materials supplier into the construction industry. As a group they have been established for 110 years and employ around 700 people. They are seeking a Customer Service Coordinator to...


  • Maidstone, United Kingdom Interpersonnel UK Limited Full time

    Customer Service CoordinatorExcellent SalaryIncentive SchemeContributory Pension SchemeOnsite ParkingMaidstone outskirts (Aylesford)Our client is a leading building materials supplier into the construction industry. As a group they have been established for 110 years and employ around 700 people. They are seeking a Customer Service Coordinator to liaise...


  • Maidstone, United Kingdom Hunterwell Recruitment Ltd Full time

    As a Customer Service Coordinator, it’ll be no surprise that something’s gone wrong, but you’ll understand, it’s the way you deal with the customer that counts! That’s why I'm keen to speak to Customer Service Coordinators who pride themselves on delivering exceptional customer service. Who can put themselves in the customers’ shoes and deliver...


  • Maidstone, United Kingdom Hunterwell Recruitment Ltd Full time

    As an experienced New Homes Customer Service Coordinator, it’ll be no surprise that something’s gone wrong, but you’ll understand, it’s the way you deal with the customer that counts! That’s why I'm keen to speak to Customer Service Coordinators who pride themselves on delivering exceptional customer service. Who can put themselves in the...


  • Maidstone, United Kingdom Apogee Corporation** Full time

    The role of HP Service Desk Coordinator is to ensure that our priority clients accounts are monitored and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service. Monitoring and maintaining of bespoke customer portals Logging service calls on internal systems Liaising with internal...


  • Maidstone, Kent, United Kingdom Apogee Full time

    The role of HP Service Desk Coordinator is to ensure that our priority clients’ accounts are monitored and managed effectively, ensuring SLA’s and KPI’s are consistently achieved and our customers receive a high-level dedicated service. • Monitoring and maintaining of bespoke customer portals • Logging service calls on internal systems •...


  • Maidstone, United Kingdom Redrow Full time

    Summary The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable...


  • Maidstone, United Kingdom National Highways Full time

    **Your **New role** At National Highways, we’re looking for a Business Services Coordinators to join our teams across the South East. As a Business Service Coordinator, you will support and enable the delivery of capital investment, maintenance and all operational capabilities within the directorate. The broad scope of this role encompasses the delivery...


  • Maidstone, United Kingdom Huntress Full time

    Job Title: Customer Service Advisor **Salary**: £21-24,000 **Responsibilities**: - Provide exceptional customer service by promptly addressing inquiries, resolving issues, and answering questions - Process orders accurately and efficiently, ensuring seamless order entry and fulfilment - Coordinate with internal teams and partners to track order status...


  • Maidstone, Kent, United Kingdom Apogee Full time €250,000

    Part Time Customer Support & Planning Coordinator As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field...

  • Service Coordinator

    3 weeks ago


    Maidstone, Kent, United Kingdom ERP Limited Full time

    Service Co-Ordinator - Maidstone - £35,000** The below package is available for an enthusiastic Service Coordinator looking to join a leading facilities management company that is rapidly growing. Package & Responsibilities - * £35,000 (Base salary). * 28 days holiday. * Company pension. * Additional benefits. * Answering incoming calls and liaising...


  • Maidstone, Kent, United Kingdom National Highways Limited Full time

    At National Highways, we’re looking for  a Business Services Coordinators to join our teams across the South East. As a Business Service Coordinator, you will support and enable the delivery of capital investment, maintenance and all operational capabilities within the directorate. The broad scope of this role encompasses the delivery and coordination of...


  • Maidstone, United Kingdom Apogee Corp Full time

    Maidstone Job Summary As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. You will act as the first point of contact for our customers. You are responsible for addressing customer inquiries, resolving issues, efficiently...


  • Maidstone, Kent, United Kingdom National Highways Limited Full time

    Your  New role At National Highways, we’re looking for  a Business Services Coordinators to join our teams across the South East. As a Business Service Coordinator, you will support and enable the delivery of capital investment, maintenance and all operational capabilities within the directorate. The broad scope of this role encompasses the delivery...

  • Service Coordinator

    7 days ago


    Maidstone, United Kingdom British Red Cross Full time

    About The Role Job Title: Service Coordinator (Health) Job Location: Bradbury House, Lower Chantry Lane, Canterbury, Kent CT UF with travel around the areaSalary: £, per annumHours: per weekContract Type: Fixed Term Contract Until st March , with possibility of extensionA Full UK manual driving licence and access to vehicle required for this role. Business...


  • Maidstone, United Kingdom KHR - Recruitment Specialists Full time

    **Job Details**: Updated: Thu, Aug 24, 2023 12:42 PM We are currently working with a specialist engineering business based in Maidstone. Due to ongoing growth, they are currently seeking an Service Support Coordinator to join their established team on a full-time, permanent basis. Working closely with all operational departments, the Administrator will be...

  • Immediate Start

    1 week ago


    Maidstone, United Kingdom Huntress - Maidstone Full time

    Are you immediately available and looking to start a new position? Our client is looking for a candidate with customer service and administration experience to join their team initially on a temporary basis with the view to the role becoming permanent in the future. Some responsibilities may include - Responding to customer inquiries via phone, email,...

  • Customer Service

    2 days ago


    Maidstone, United Kingdom Comet Marketing Solutions Full time

    As a Customer Service Specialist, you will be the face and voice of our company, representing our brand and values to our customers. Your primary responsibility will be to provide outstanding customer service and support, ensuring customer satisfaction and loyalty. By actively listening to customer inquiries, resolving issues, and offering appropriate...

  • Immediate Start

    6 days ago


    Maidstone, United Kingdom Huntress - Maidstone Full time

    Are you immediately available and looking to start a new position? Our client is looking for a candidate with customer service and administration experience to join their team initially on a temporary basis with the view to the role becoming permanent in the future.Some responsibilities may include - Responding to customer inquiries via phone, email, or...

  • Customer Service

    1 month ago


    Maidstone, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role: Customer Service Advisor** **Rate: £10.42 per hour (£10.78 after 12 weeks)** **Hours - 4 rotating shifts**: Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday Week 3- 9:00-5:30 - Monday - Friday Week 4 - 9:30-6:00 - Monday - Friday **Start Date: 22.05.2023** First...