Customer Support Coordinator Service
4 weeks ago
Part Time Customer Support & Planning Coordinator
As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients.
You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience.
This role involves close communication with field engineers, customers, and other internal teams to optimize service delivery and maintain high levels of customer satisfaction.
Location Maidstone Job Summary As Customer Support & Planning Coordinator, you will perform a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients.
You are responsible for addressing customer inquiries, resolving issues, efficiently scheduling and coordinating field service activities, ensuring that work orders and tasks are assigned to field engineers in a timely and effective manner, and providing support to enhance the overall customer experience.
This role involves close communication with field engineers, customers, and other internal teams to optimize service delivery and maintain high levels of customer satisfaction.
About us Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.
We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. Experience and Skills Required Experience in a client-focused customer service environment
• Experience in dispatching, field service coordination, or a related role is advantageous.
• Proficiency in using customer support software and other relevant tools, i.e Microsoft Office.
• Flexible working options
~33 days holiday including bank holidays
~ Holiday purchase scheme
~ 2 paid days off per year for voluntary work to support our local communities
~ Pension scheme
~ Life assurance 4 x salary
~ Sponsorship for professional development and memberships
~ Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
~ Mental health first aider support programme
~ Cycle2work scheme
~ Discounted Gym Membership
~ Eye care voucher scheme
~ Employee social events and recognition activities throughout the year
~ HP Employee discount programmes
~ Mobile phone discounts
We are a Disability Confident Committed Employer
Please take the time to look at our excellent Glassdoor and Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
We welcome all applicants and are open to considering flexible working options
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