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Contract Customer Service Manager

2 months ago

Milton Keynes Buckinghamshire, United Kingdom Jungheinrich UK Ltd Full time

Customer Service Contract Manager - Remote
Jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career.

For specified customers, be Jungheinrich UK’s primary point of contact for support; control and monitor the performance of the contract(s) throughout the term. Work with the Senior Management Team within Customer Service to ensure the company’s overall objectives and goals are achieved, including the development of reporting tools/suites.

Monitor and control the complete contract performance for specified customers
Remove all “silo” thoughts around the business and promote a company-wide financial picture
In a timely manner, research the best possible financial solution for both Jungheinrich and the customer through either contract extensions, new/used equipment profiles or a mixture
Improve customer utilisation of fleet, address excess hours and limit end of contract exposure
Implement and deliver a Customer Service strategy that delivers our financial and customer service expectations and objectives
Be a key driver in delivering the best levels of customer service to our customers
Optimise performance and results through the regular review of available data and metrics
Maximise all service sales opportunities, including but not limited to service market share

Someone who can demonstrate prior customer account experience.
IT literate, in particular Microsoft office.
A self-starter with strong time management.
This role will be based in UK and travel as and when required. National and International travel will be required on occasion.
Full valid current driving licence.


Management skills and experience of delivering required targets and objectives.
Analysis / Business Acumen / Customer Orientation.