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Administrator

2 months ago

Whiteley Hampshire, United Kingdom Chubb Fire & Security UK Full time

Company Description

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for an Administrat or to join our fantastic, high performing team based i n Fareham / Whitel ey on a permanent, full time bas is

This is a fully office based role and due to the location of our Whiteley office if would be necessary for applicants to be able to drive to and from work

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people

SALARY: up to £24,000 per annum

  • 25 days holiday, plus bank holidays
  • Free Onsite Parking
  • Cycle to Work Scheme
  • Employee Referral Scheme (£1000)
  • Company Pension Scheme
  • Life Assurance (4 x Basic Salary)
  • Employee Scholarship Scheme
  • A Central Benefits Platform offering a wide variety discounts
  • Health & Wellbeing Resources
  • Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing As an Administrator

The main goal of this role is to provide administrative support to ensure the smooth and effective running of the branch. You will also be closely supporting the Operations Manager and the General Manager, helping to provide the best customer service possible

You will:

  • Organise, check and input engineer timesheet information on a weekly basis in line with set timescales and processes
  • Communicate with Customers, Engineers and the Customer Service Centre regarding installation projects and service calls
  • Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available
  • Clear cancelled jobs and database amendments
  • Assist with the production of engineer routine maintenance lists / logs and report on progress
  • Assist the Operations Manager with installation planning and management of work in hand
  • Take calls from Engineers, Customers and Colleagues to assist in the resolution of any issues or concerns

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 | Fully office based

What We Would Like You to Bring

  • You’ll have previous administrative / customer service experience
  • Ideally some experienc e dealing with customer disputes
  • You’ll have Solid IT l iteracy skills - we use multiple systems, both inhouse portals and Microsoft systems
  • You‘ll be a natural communicator with an ability to build rapport with your colleagues
  • You’ll be proactive with the ability to prioritise workloads & multitask effectively
  • You’ll be highly organised and able to work to deadlines

If this sounds like you, apply today and send us your application