ICT Service Desk Apprentice

Found in: Jooble UK C2 - 2 weeks ago


Dalkeith Midlothian, United Kingdom QA Ltd Full time

Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. To help drive their next phase of growth, Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh.
The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. You will be assigned a mentor who will focus on preparing you for a job as a self-sufficient Apprentice Analyst through shadowing, training and increasing the your service knowledge. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your SCQF Level 8 Digital Technologies in IT Support.
Respond to customer queries and requests via phone calls, live chat service, email and support tickets
Complete user access requests, software installs and local hardware requests
Professional and courteous telephone manner
Willingness to work flexible hours / shifts
Understanding of Microsoft
We are looking for someone with a growth mindset who is looking to develop their career and grow with the business by presenting new ideas and leading on their implementation
19,000 per annum, increasing to £26,000 upon completion of the apprenticeship
Initially you will start working on a 8 hour shift pattern starting anywhere between 8am – 2pm Monday to Friday. With the Service Desk Analyst role you may move onto shift work which will include 12 hour shifts day and night in blocks of 4/5 days.
Mentoring scheme throughout apprenticeship
Luxury office space based in the centre of Edinburgh
Track record of taking on over 50 apprentices within service desk
With Computershare your further career development is vital, with Global Tech Support’s internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 


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