2nd Line Support Technician

2 weeks ago


Dalkeith, United Kingdom Lorien Full time

**2nd Line IT Support Technician
Inside IR35
Dalkeith**

Our Public Sector client is looking for a 2nd Line IT Support Technician to come in on an initial 3-month contract.

**The role will include.**
- Building installing computer equipment, including software at customer sites.
- Investigate and correct computer equipment failures or malfunctions at customer sites.
- Research and retrieve appropriate fixes via the internet and other support media.
- Resolve IT issues raised by customers.
- Liaise with suppliers to ensure the correct delivery of services / goods purchased by IT.
- Write system documentation.
- Maintain the core internal IT management systems and ensure user and asset procedures are followed.
- Provide ad-hoc assistance to the end-user.

**Essential Skills, Competences, Experience and Relevant Qualifications**
- At least one year experience in a PC Support environment.
- Being able to work independently, when needed using own initiative.
- Being able to communicate with the customer at a non-technical level.
- Experience of working on an IT Help Desk
- A current Driving License
- Required Level of Security Clearance / Background check



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