Senior Service Delivery Manager
3 weeks ago
Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. Reporting to the Global Support Director, the Service Delivery Manager will be responsible for achieving Service Level Agreement (SLA) compliance using effective resource planning, co-ordination, management, and prioritisation of service requests & incidents. They will also be responsible for achieving a healthy margin on the accounts & identifying billable opportunities. They will also be involved with new customer onboarding ensuring the support teams are ready and that there is sufficient capacity so as not to impact general service delivery.
The role requires someone who can keep a positive relationship with customers and employees alike, meet deadlines, provide leadership to a varied range of stakeholders and customers, stay organised, manage conflict and be creative, finding innovative ways to improve our customers’ & employees’ experiences and have good commercial awareness.
This is a full-time permanent role which may be home based in the UK/Ireland or in a hybrid structure from our Shared Service Centre in Limerick.
Plan & deliver monthly Service Review Meetings with customers to provide feedback on service level compliance & breaches, analysis of ticket volumes & type & ensure customer satisfaction is maintained.
Review and track support cost against revenue to achieve target margin, capturing billable opportunities & ensuring service entitlement is maintained.
Manage the publication of root cause analysis to customers and implementation of preventative actions.
Work with Resource Managers to build dedicated support teams for customers.
Liaise with internal departments & customers to ensure readiness for support including completion of on boarding activities & knowledge transfer.
Work with other members of the service delivery management team to develop and implement continual improvement programmes.
Minimum 3 years’ experience in a senior service delivery role.
Have demonstrated strong leadership qualities: honesty, commitment, innovation, communication, accountability, commercial awareness etc.
Excellent communication skills, both written & spoken in English.
Ability to drive the achievement and delivery of high customer service standards.
Excellent knowledge of Microsoft products including Word, Excel & PowerPoint.
-
Senior Service Delivery Manager
1 month ago
United Kingdom Synapri Full timeSenior Service Delivery and Service Desk Manager required to work on an initial 3 to 6-month contract implementing short term operational strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will have experience stepping into an organisation,...
-
Senior Service Delivery Manager
1 month ago
United Kingdom Synapri Full timeSenior Service Delivery and Service Desk Manager required to work on an initial 3 to 6-month contract implementing short term operational strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will have experience stepping into an organisation,...
-
Senior Service Delivery Manager
1 month ago
United Kingdom Synapri Full timeSenior Service Delivery and Service Desk Manager required to work on an initial 3 to 6-month contract implementing short term operational strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will have experience stepping into an...
-
Senior Service Delivery Manager
3 weeks ago
United Kingdom Yolk Recruitment Ltd Full timeSenior Service Delivery Manager Brighton (Hybrid) £29% Pension I am currently working with a UK-based regulatory body oversees the retirement savings of millions, safeguarding over £2 trillion in funds. Known for its bold and forward-thinking approach, the organization is driving transformative change within the pensions sector. As part of our...
-
Service Delivery Manager
3 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
-
Service Delivery Manager
3 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
-
Service Delivery Manager
3 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
-
Service Delivery Manager
4 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
-
Service Delivery Manager
4 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
-
Senior Delivery Manager
1 month ago
United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions)Package: £65k + Flexi-time + Private HealthcareLocation: Remote/Nottingham (with some travel required)Overview:We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to take...
-
Senior Delivery Manager
1 month ago
United Kingdom Your Next Hire Full timeJob Title: IT Service Delivery Manager (SaaS Solutions)Package: £65k + Flexi-time + Private HealthcareLocation: Remote/Nottingham (with some travel required)Overview:We are currently seeking a IT Service Manager on behalf of a leading high-growth SaaS company in the renewables space. This is a fantastic opportunity for a highly motivated individual to take...
-
Delivery manager service
2 months ago
United Kingdom itecopeople Full time €53,000 - €67,000Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Delivery manager service
2 months ago
United Kingdom itecopeople Full time €53,000 - €67,000Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Delivery manager service
1 month ago
United Kingdom itecopeople Full timeDelivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Head of Service Delivery
3 weeks ago
United Kingdom SYNLAB UK & Ireland Full timeBe a driving force in healthcare innovation. Lead our IT service delivery team. Do you have a passion for using technology to improve patient care? At SYNLAB, a leader in clinical diagnostics, we're committed to delivering accurate and timely results that empower better healthcare outcomes. We're searching for an experienced and dedicated Head of Service...
-
Head of Service Delivery
3 weeks ago
United Kingdom SYNLAB UK & Ireland Full timeBe a driving force in healthcare innovation. Lead our IT service delivery team. Do you have a passion for using technology to improve patient care? At SYNLAB, a leader in clinical diagnostics, we're committed to delivering accurate and timely results that empower better healthcare outcomes. We're searching for an experienced and dedicated Head of Service...
-
IT Service Delivery Manager
3 weeks ago
United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand embarking on a major digital transformation. As part of this business-critical transformation, a new role within the IT department has been created. The IT Service Delivery Manager will join a busy IT Operations function tasked with creating a gold-standard IT Service capability. This...
-
Delivery manager service
3 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Delivery manager service
2 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Delivery manager service
3 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
