IT Service Delivery Manager

2 days ago

United Kingdom Piccadilly One Full time

Piccadilly One is exclusively working with a successful British brand embarking on a major digital transformation. As part of this business-critical transformation, a new role within the IT department has been created. The IT Service Delivery Manager will join a busy IT Operations function tasked with creating a gold-standard IT Service capability.

This role is permanent and requires being onsite 3-4 days a week.

As the IT Service Delivery Manager, you will be responsible for transforming IT service processes and procedures from a reactive firefighting posture into a proactive and streamlined Service Delivery function. You will lead the development and implementation of ITIL-based best practices, tailored specifically to meet the needs of the organisation, which encompasses diverse business units and technology stacks.

This role is ideal for someone with a proven track record of driving change and building IT service maturity within organisations with underdeveloped service capabilities. You will focus on reducing incidents, enhancing service quality, and establishing a structured and well-documented IT service management environment. Additionally, you will mentor and develop a dedicated IT team member to take over and manage the service once fully operational.

Responsibilities

Service Transformation

  • Assess and understand the current IT service delivery landscape, including gaps, challenges, and opportunities for improvement.
  • Develop a strategic plan to transform the IT Operations team from reactive issue resolution to proactive service delivery.

Process Improvement & Best Practices

  • Design, implement, and improve service management processes to ensure efficient and effective IT service delivery.
  • Establish service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) to monitor and measure performance.

Stakeholder Engagement

  • Serve as the primary point of contact for IT service delivery, engaging with business stakeholders to understand service requirements and ensure alignment with business objectives.

Team Leadership and Mentorship

  • Provide guidance and leadership to the IT Support team, ensuring they are equipped with the right skills and knowledge to deliver high-quality IT services.

Incident and Problem Management

  • Lead efforts to reduce incident volume by identifying root causes and implementing preventive measures.

Tool and Technology Implementation

  • Assess, select, and implement appropriate IT service management (ITSM) tools to support the ITIL framework and streamline service delivery.

Requirements

Experience

  • Proven success in IT service management, including IT service delivery, IT operations, and service improvement.
  • Proven track record of transforming underdeveloped IT service environments into mature, stable, and high-performing service functions.
  • Experience in implementing ITIL practices and leading IT service transformations in complex environments with diverse technology stacks.

Skills

  • Strong knowledge of ITIL v3/v4 framework, with a focus on incident, problem, change, and service request management.

Certifications

  • ITIL Foundation Certification (v3/v4) is required. Advanced ITIL certifications are a plus.
  • Additional relevant certifications (e.g., PMP, Prince2, COBIT) are a plus.

Preferred Candidate Attributes

  • Ability to adapt quickly to a complex IT environment with competing demands and challenges.
  • Experience in mentoring or coaching individuals for future leadership roles.

  • Service Delivery Manager

    1 month ago

    United Kingdom Connexa IT Recruitment Full time

    Service Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences...

  • Senior Service Delivery Manager

    1 month ago

    United Kingdom Connexa IT Recruitment Full time

    Service Delivery Manager My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences and streamline...

  • Delivery Manager

    2 days ago

    United Kingdom Stealth iT Consulting Full time €70,000

    Senior Agile Delivery Manager (Agile/ERP) Global consultancy client Up to £70k + bonus Hybrid remote working model (London, Glasgow or Manchester locations) We are looking for a talented Agile Delivery Manager that specialises in Agile Delivery/Coaching that can assist with delivering complex digital transformation programmes for end customers, alongside...

  • Delivery manager service

    1 month ago

    United Kingdom itecopeople Full time €53,000 - €67,000

    Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...

  • Delivery manager service

    1 month ago

    United Kingdom itecopeople Full time €53,000 - €67,000

    Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...

  • Delivery manager service

    2 weeks ago

    United Kingdom itecopeople Full time

    Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...

  • Senior Service Delivery Manager

    2 days ago

    United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

    Service Delivery Manager – ITIL – Cloud - £350 - £450 - Inside IR35 – London – 3 months Award-winning IT Managed Services Provider growing significantly as a result of a track record of meeting and exceeding customer expectations. Looking for a Service Delivery Manager for one of their key London based clients. You will act as the SDM, as they are...

  • Delivery manager service

    2 months ago

    United Kingdom Automotive SaaS Full time

    Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...

  • Delivery manager service

    2 months ago

    United Kingdom Automotive SaaS Full time

    Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...

  • Delivery manager service

    2 months ago

    United Kingdom Automotive SaaS Full time

    Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...

  • Service Delivery Manager

    2 months ago

    United Kingdom Consult Energy UK Full time

    Service Delivery ManagerLocation: RemoteAbout Us: Consult Energy are working with an established Utilities company who are committed to providing exceptional services across the sector. Their mission is to deliver innovative solutions that enhance the lives of their customers and support the communities they serve. They pride themselves on their...

  • Service Delivery Manager

    2 weeks ago

    United Kingdom Redfaire Full time

    Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...

  • Service Delivery Manager

    4 days ago

    United Kingdom Redfaire Full time

    Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...

  • Service Delivery Manager

    4 days ago

    United Kingdom Redfaire Full time

    Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...

  • Service Delivery Manager

    4 days ago

    United Kingdom Redfaire Full time

    Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...

  • Service Delivery Manager

    2 weeks ago

    United Kingdom Redfaire Full time

    Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...

  • ERP Agile Delivery Coach Managing Consultant

    2 days ago

    United Kingdom Stealth iT Consulting Full time €70,000

    A prominent IT Consultancy is seeking ERP Agile Delivery Coaches with expertise in Agile delivery, coaching, and ERP environments. These roles encompass delivering transformational programs, fostering collaboration, and advocating Agile practices. Permanent role Remote with occasional client visits You will become part of our Agile delivery, Scrum, and...

  • Delivery manager service

    2 weeks ago

    United Kingdom Automotive SaaS Full time

    Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software...

  • Delivery manager service

    2 weeks ago

    United Kingdom Automotive SaaS Full time

    Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software...

  • Service Delivery Manager

    2 days ago

    United Kingdom Metroline Manchester Full time

    About us Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city’s...