Service Delivery Manager
4 days ago
Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted advisors and are committed to developing long-term, mutually beneficial partnerships with our customers. Our customers work in many industries and range from, large-scale multinationals to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage.
Description:
Reporting to the Global Support Director, the Service Delivery Manager will be responsible for achieving Service Level Agreement (SLA) compliance using effective resource planning, co-ordination, management, and prioritisation of service requests & incidents. They will also be responsible for achieving a healthy margin on the accounts & identifying billable opportunities. They will also be involved with new customer onboarding ensuring the support teams are ready and that there is sufficient capacity so as not to impact general service delivery.
The role requires someone who can keep a positive relationship with customers and employees alike, meet deadlines, provide leadership to a varied range of stakeholders and customers, stay organised, manage conflict and be creative, finding innovative ways to improve our customers’ & employees’ experiences and have good commercial awareness.
This is a full-time permanent role which may be home based in the UK/Ireland or in a hybrid structure from our Shared Service Centre in Limerick.
Responsibilities:
- Plan & deliver monthly Service Review Meetings with customers to provide feedback on service level compliance & breaches, analysis of ticket volumes & type & ensure customer satisfaction is maintained.
- Review and track support cost against revenue to achieve target margin, capturing billable opportunities & ensuring service entitlement is maintained.
- Perform Incident Manager role in the event of a critical ‘P1’ event to ensure system restoration within published SLA. Manage the publication of root cause analysis to customers and implementation of preventative actions.
- Work with Resource Managers to build dedicated support teams for customers.
- Liaise with internal departments & customers to ensure readiness for support including completion of on boarding activities & knowledge transfer.
- Ensure appropriate incident prioritisation & provide escalation point to customers.
- Work with other members of the service delivery management team to develop and implement continual improvement programmes.
- Ensure ISO27001 / GDPR compliance.
Candidate Skillset:
- Relevant 3rd level qualification or equivalent experience.
- Minimum 3 years’ experience in a senior service delivery role.
- JDEdwards or other ERP experience essential.
- Have demonstrated strong leadership qualities: honesty, commitment, innovation, communication, accountability, commercial awareness etc.
- Excellent communication skills, both written & spoken in English.
- Proven systematic approach to problem resolution.
- Proven ability to be adaptable and to respond to constantly changing demands.
- Strong detail orientation with the ability to follow defined processes and proven experience of working in a result driven environment.
- Ability to work under pressure, take leadership & prioritise workload.
- Ability to drive the achievement and delivery of high customer service standards.
- Excellent knowledge of Microsoft products including Word, Excel & PowerPoint.
-
Delivery manager service
1 month ago
United Kingdom itecopeople Full time €53,000 - €67,000Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Delivery manager service
1 month ago
United Kingdom itecopeople Full time €53,000 - €67,000Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Delivery manager service
2 weeks ago
United Kingdom itecopeople Full timeDelivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Service Delivery Manager
1 month ago
United Kingdom Connexa IT Recruitment Full timeService Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences...
-
IT Service Delivery Manager
2 days ago
United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand embarking on a major digital transformation. As part of this business-critical transformation, a new role within the IT department has been created. The IT Service Delivery Manager will join a busy IT Operations function tasked with creating a gold-standard IT Service capability. This...
-
Delivery manager service
2 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Delivery manager service
2 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Delivery manager service
2 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Service Delivery Manager
2 months ago
United Kingdom Consult Energy UK Full timeService Delivery ManagerLocation: RemoteAbout Us: Consult Energy are working with an established Utilities company who are committed to providing exceptional services across the sector. Their mission is to deliver innovative solutions that enhance the lives of their customers and support the communities they serve. They pride themselves on their...
-
Service Delivery Manager
4 days ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
-
Service Delivery Manager
4 days ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
-
Service Delivery Manager
2 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
-
Service Delivery Manager
2 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
-
Delivery manager service
2 weeks ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software...
-
Delivery manager service
2 weeks ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. Agile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software...
-
Service Delivery Manager
2 days ago
United Kingdom Metroline Manchester Full timeAbout us Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city’s...
-
Service Delivery Manager
2 months ago
United Kingdom Trust In SODA Full timeService Delivery Manager InsureTech London £90-100k >20% Bonus, Share Options, Private Medical, L&D Fund, 25 days AL, overseas working Do you want to work for a rapidly scaling InsureTech scale-up who are making big waves in the Premium Finance Space? Do you want to own the delivery of a brand new platform which is currently onboarding some of the...
-
Head of Service Delivery
6 days ago
United Kingdom SYNLAB UK & Ireland Full timeBe a driving force in healthcare innovation. Lead our IT service delivery team. Do you have a passion for using technology to improve patient care? At SYNLAB, a leader in clinical diagnostics, we're committed to delivering accurate and timely results that empower better healthcare outcomes. We're searching for an experienced and dedicated Head of Service...
-
Head of Service Delivery
4 days ago
United Kingdom SYNLAB UK & Ireland Full timeBe a driving force in healthcare innovation. Lead our IT service delivery team. Do you have a passion for using technology to improve patient care? At SYNLAB, a leader in clinical diagnostics, we're committed to delivering accurate and timely results that empower better healthcare outcomes. We're searching for an experienced and dedicated Head of Service...
-
United Kingdom Workflo Solutions ® Full time €37,000 - €42,000Job description Service Delivery Manager - business technology (IT, Managed Print, & Hosted Telephony) We are fast-paced, demanding and fun, and our goal is to be the leading managed service provider in the UK. We are seeking an experienced and proactive Service Delivery Manager to oversee and manage our Managed Service Delivery to circa 1000 clients. ...
