Senior Service Delivery Manager

3 days ago


United Kingdom Synapri Full time

Senior Service Delivery and Service Desk Manager required to work on an initial 3 to 6-month contract implementing short term operational strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation.

The successful candidate will have experience stepping into an organisation, managing and quickly building positive relations with a Service Desk team, and transforming them from an operational perspective, including improving performance metrics, SLAs, and team output.

Our client are looking for a seasoned contractor with proven experience in previous roles of ITIL including incident, problem, change and capacity management who can shape, support and drive the team differently to how they are currently operating, in a short space of time.

Required Skills:

  • Experience line-managing a team of Service Desk Engineers
  • Experience increasing productivity through understanding KPI and metrics
  • Expertise in ITIL processes

Our client need someone who is immediately available and can work on a hybrid basis, 2 to 3 days per week in East Midlands and offering a competitive day rate. Please apply now to be considered



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