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Esher Surrey, United Kingdom Healix Full time

We are looking to recruit a Head of IT Operations, responsible for administering and maintaining all the infrastructure, software and hardware systems for the global IT estate of the Healix Group as well as managing the IT suppliers and Service Desk. The role is based in Esher, will involve occasional visits to the Bristol office and covers all of Group IT Operations in the UK and around the world.
Currently, this department provides 9-5 support, however it is very likely that this will move to global 24×7 in the medium term. 10+ years in a similar role of global infrastructure, supplier and IT operations management
Identifying new strategies and building formal business cases to support them
Expert knowledge of Information Security
Formal project management experience (e.g. High degree of expertise in Linux in an Enterprise environment
Windows Server domain and Active Directory administration
Network monitoring
Commercial backup systems
Experience creating and running an enterprise level, 24×7 global multi-site IT Service Desk

Experience tracking and managing IT Assets for a company
Firewall configuration
SQL Server (from a database backup/restore /maintenance perspective)
Day to day management of internal hardware (servers, desktops, printers, phones, firewalls, internet, PCs, DR and Backup systems etc.,) and software
Leading and developing a best of breed Service Desk
Monitoring of systems to ensure everything is working correctly
Keeping on board with the latest technologies and building business cases for adoption where appropriate
Working with the Group CTO to produce new and innovative solutions and initiatives to improve IT efficiency and capability
Performing deployments into the production systems
Administration of company systems (Windows 10/11/Windows Server/SQL Server), cloud (AWSAzure), network, firewall, backup solutions and Microsoft 365
Formal project management of infrastructure projects
Management of hardware, software and service suppliers for the company, including contract negotiation
IT hardware and licence purchasing and tracking
Administration of SQL Server database servers (this is not a DBA role, but basic management of the servers will be necessary, e.g. backup and patching)
Managing cloud servers (AWS, Azure) for both IaaS and PaaS systems
Managing IT budgets

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
we keep our back office lean. Company Culture
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. Cybersecurity certification
ITIL certification

10+ years in a similar role of global infrastructure, supplier and IT operations management
~ Identifying new strategies and building formal business cases to support them


Contract Type fulltime
Salary Based on Experience
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