Head of IT Operations

7 months ago

Esher, United Kingdom Healix International Full time

We are looking to recruit a Head of IT Operations, responsible for administering and maintaining all the infrastructure, software and hardware systems for the global IT estate of the Healix Group as well as managing the IT suppliers and Service Desk. The role is based in Esher, will involve occasional visits to the Bristol office and covers all of Group IT Operations in the UK and around the world.

It is expected that the person in this role will be highly experienced and up to date technically, and provide technical oversight and mentoring to the technical team as well as driving the department forward on technical innovation and new initiatives. Whilst this is primarily a leadership role, some hands-on work and capability is expected. This is a role for a hands-on manager.

Currently, this department provides 9-5 support, however it is very likely that this will move to global 24x7 in the medium term. This role would play a key part in that change.

**Essential Experience**:

- 10+ years in a similar role of global infrastructure, supplier and IT operations management
- Identifying new strategies and building formal business cases to support them
- Wide DR knowledge including multiple platforms
- Creating and running a robust CAB process
- Enterprise level Infrastructure design
- Expert knowledge of Information Security
- Deep knowledge of OSI 7 layer model and its implications
- Formal project management experience (e.g. PRINCE2)
- Expert technical knowledge of TCP/IP
- Detailed knowledge of cloud systems and their components (AWS\Azure)
- High degree of expertise in Linux in an Enterprise environment
- Windows Server domain and Active Directory administration
- Network monitoring
- Commercial backup systems
- Experience creating and running an enterprise level, 24x7 global multi-site IT Service Desk

**Desirable experience**:

- Experience tracking and managing IT Assets for a company
- Firewall configuration
- SQL Server (from a database backup/restore /maintenance perspective)
- Replication and clustering
- Budgetary control

**About The Role**

**Key responsibilities include but are not restricted to**:

- Leading and mentoring the current team of 6 staff
- Providing technical oversight to existing technical team
- Recruiting additional staff to grow the team including performing technical interviews
- Assess viability of technical solutions
- Day to day management of internal hardware (servers, desktops, printers, phones, firewalls, internet, PCs, DR and Backup systems etc.,) and software
- Being the first point of contact for the Group CTO on infrastructure matters and issues
- Leading and developing a best of breed Service Desk
- Monitoring of systems to ensure everything is working correctly
- Keeping on board with the latest technologies and building business cases for adoption where appropriate
- Working with the Group CTO to produce new and innovative solutions and initiatives to improve IT efficiency and capability
- Trouble shooting technical issues
- Reporting issues and concerns to the Group CTO
- Supporting the internal and external infrastructure and support teams and managing the support suppliers for the global offices
- Performing deployments into the production systems
- Administration of company systems (Windows 10/11/Windows Server/SQL Server), cloud (AWS\Azure), network, firewall, backup solutions and Microsoft 365
- Formal project management of infrastructure projects
- Management of hardware, software and service suppliers for the company, including contract negotiation
- IT hardware and licence purchasing and tracking
- Liaising with location services where necessary around the globe
- Administration of SQL Server database servers (this is not a DBA role, but basic management of the servers will be necessary, e.g. backup and patching)
- Horizon planning
- Managing cloud servers (AWS, Azure) for both IaaS and PaaS systems
- Managing IT budgets

**Required Criteria**
- Degree level education or equivalent
- 10+ years in a similar role of global infrastructure, supplier and IT operations management
- Identifying new strategies and building formal business cases to support them

**Desired Criteria**
- PRINCE2
- Cybersecurity certification
- ITIL certification

**Skills Needed**

**About The Company**

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations - whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after,

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