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Customer Service Representative

4 months ago

Hammersmith Greater London, United Kingdom H&H Group Full time

A bit about H&H Group

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers.

We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.

Your role within the team:

  • As a customer service representative, you will manage all customer queries and complaints. You will also be asked to process orders, modifications and escalate complaints across several communication channels.
  • To do well in this role you will need to be able to remain calm when customers are frustrated and have experience working with customers.

Key Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Desired Skills and Experience:

To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

  • Thorough understanding of safety management systems for Supply Chain
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • 2-3 years of experience working with customer support.
  • Strong communications skills, both writtencommunication and verbal.
  • You enjoy building networks, trust, and good working relationships
  • Effective management of key stakeholders
  • Proactive, solution focussed and highly organised
  • Liked to operate at pace with volume
  • Strong IT system skills & ability to learn new systems at pace with accuracy
  • Demonstrated stakeholder engagement.
  • Experience working in the Pharmaceutical, or FMCG Industry will be advantageous.
  • Languages: French is a must. Italian, German speaking is a plus

Benefits:

  • H&H Group offers flexible, hybrid working
  • Class Pass Gym Membership (28 credits per month)
  • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year)
  • 40% discount for UK Brands
  • Pension
  • Health Insurance
  • Life Insurance
  • Private Dental Insurance
  • Dog-friendly office.
  • Coffee shop within the building.
  • Complimentary office drinks on Thursday evenings

H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.

If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today

Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.