Customer Service Representative

7 days ago


Hammersmith, United Kingdom Sibie Ltd Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Agent to join our Online Pharmacy team at Sibie Ltd. As a key member of our customer support team, you will be responsible for delivering exceptional service and support to our valued customers.

Key Responsibilities
  • Live Chat Support: Engage with customers professionally and courteously via live chat, assisting with inquiries regarding prescription orders, medication details, and general questions.
  • Phone Support: Answer incoming customer calls, offering assistance with orders and medication-related inquiries, providing personalized support with empathy and patience.
  • Order Management: Help customers with placing, modifying, and canceling orders, ensuring orders are processed accurately and on time, collaborating with pharmacy staff.
Qualifications
  • Previous experience in customer service, ideally in a healthcare or pharmaceutical environment.
  • Strong communication skills, both written and verbal, with a focus on active listening and empathy.
  • Proficiency in using live chat and call centre software.
  • Familiarity with pharmacy terminology and prescription processes is a plus.
  • Ability to multitask, prioritize, and perform well in a fast-paced environment.
  • Commitment to protecting customer privacy and maintaining confidentiality.
  • Flexibility to work various shifts, including evenings and weekends.
Benefits
  • Competitive salary with a comprehensive benefits package.
  • Ongoing training and career advancement opportunities.
  • The chance to positively impact the health and well-being of our customers.
  • A supportive, collaborative team environment.
  • Access to extensive healthcare resources and knowledge.


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