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IT Infrastructure Lead Technical Lead

2 months ago

NewcastleunderLyme Staffordshire, United Kingdom New Look Full time

The Role
We're looking for an Infrastructure Technical Lead to manage and oversee our M365 cloud platform, EUC device estate, and various critical services including Active Directory, DNS, Citrix, and SQL Servers. You'll provide day-to-day operational support, lead major incident resolutions, and drive strategic infrastructure improvements.
Responsibilities
Manage M365 cloud and EUC device environment (MECM and Intune).
Oversee services like Active Directory, Entra AD, DNS, Remote Access, Citrix, and more.
Provide 2nd and 3rd line operational support.
Lead technical activity during major incidents and problem management.
Implement and monitor server and storage changes.
Support and coach a team of engineers, acting as the technical resource for queries and escalations.
Ensure infrastructure changes meet service acceptance criteria and manage assets and configurations.
Expertise in core technologies including Azure, Microsoft Server/Workstation, IBM/Cohesity, SCOM, SCCM, Azure Stack HCI, VMware, SQL, and Microsoft 365
Experience in retail systems (POS) is advantageous.
Strong skills in capacity, availability, security, and service support management.
Technical Knowledge & Experience
A degree in IT or related business topic (desirable)
Experience as an End User Compute or 2nd Line Engineer
ITIL Foundation Certificate
Microsoft MCP – Installing & Configuring Windows 10
Microsoft Certified Systems Administrator (MCSA) (desirable)
Experience with Microsoft 365 (essential)
Experience with Microsoft Exchange & Email Filtering
Experience with Active Directory Policy (Group Policy) Administration (desirable)
Experience with Entra AD
Experience with Enterprise Anti-Virus solutions (desirable)
Experience with SCCM (Config Manager) & Endpoint Manager (Intune) (desirable)
Experience of packaging applications and utilities for use with SCCM.
Experience of MacOS & JAMF management tools (optional)
Knowledge of core technologies including Cloud (Azure), Microsoft Server/Workstation, Storage/Backup (IBM/Cohesity), Management Services (SCOM, SCCM), Virtual (Azure Stack HCI, VMware), Databases (SQL), Microsoft 365 (Teams, Email, In-Tune, One-Drive, SharePoint).
Experience with Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation and FTP, Backup, Monitoring
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