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Lymedale - Senior Technical Services Analyst

2 months ago

NEWCASTLEUNDERLYME, United Kingdom NEW LOOK Full time
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers... we're New Look. Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.

It's a busy and exciting time for the brand and we're on the hunt for a Senior Technical Services Analyst to join our growing IT team.

The Team

Our IT team don't accept the status quo, we think disruptively about Technology and how we can use it. We collaborate with the business to deliver that technology which supports our business ambition to be the leading omnichannel retailer. We strive to do the right thing, always, focusing on safe, secure and reliable operations, while seeking out quality technology for our customers and colleagues to support and drive our business goals. By focusing on the value, we're creating and ensuring our delivery choices suit the product and project ambitions, we challenge ourselves and thrive.

The Role:

Responsible for delivering and maintaining technical services for infrastructure servers, storage, and cloud, while providing 3rd line operational support in collaboration with Service Desk and IT teams. Lead the assessment, planning, and implementation of IT infrastructure changes and service improvements, ensuring alignment with business requirements and service acceptance criteria. Act as the subject matter expert on server, storage, and cloud infrastructure, handling complex technical issues and managing all core operating systems, including patching, upgrades, and maintenance. Efficiently resolve IT infrastructure-related incidents and service requests, providing timely updates to users and liaising with IT suppliers for issue resolution. Oversee systems monitoring tools, ensuring thresholds and alerts are set for proactive issue resolution and maintaining IT infrastructure support documentation. Work with project teams to review and impact assess new business requirements, contributing to technical aspects of change documentation such as impact assessments, implementation plans, and rollout plans. Ensure that capacity, availability, security, and service support requirements are considered in all IT infrastructure changes, implementing, testing, and monitoring changes in line with agreed plans. Lead technical disaster recovery activities and ensure Asset and Configuration Management principles are applied consistently to all infrastructure changes. About You:

You are a clear communicator, tailoring messages for different audiences, actively listening, and ensuring your messages are understood. You consistently deliver exceptional service, even under pressure, and are passionate about providing great experiences for customers. You seek ways to improve efficiency and effectiveness at work, proactively planning and addressing issues before they become problems. You believe in your team's strength, encourage collaboration, and know that you're stronger together, even when facing setbacks. You aren't afraid to think differently, speak up with new ideas, and take calculated risks to move the business forward. Strong experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S Experience with Microsoft Azure (desirable) Experience with Microsoft 365 (essential) Experience with Microsoft Entra (essential) Experience with Microsoft Exchange Server (desirable) Experience with Active Directory Policy (Group Policy) Administration (essential) Why New Look?

The amazing people, the fashion - there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. Being part of the New Look Team means you get access to a great range of benefits & perks ...

Being part of the New Look Team means you get access to a great range of benefits & perks ...

You'll *love* our generous staff discount - 40% off for you and a loved one, and 25% off for up to 12 friends and family members

Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.

Plan for you retirement while you work with our contributory private pension scheme.

We're all about celebrating our success, so we have a profit-related bonus scheme.

Upgrade your commute with our company car allowance - you can use it to buy, lease or fund your current vehicle.

Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.

Receive quick access to consultations and treatments with AXA Private Medical Scheme, paid for by us.

Big trip on the cards? Unlock extra leave with our buy more holiday scheme.

Celebrate YOU Enjoy an extra paid day off on your birthday each year.

Do your bit for the environment and save money with our Cycle2Work scheme.

Spread the cost of your commute with interest-free season ticket loans.

Running late? No worries, enjoy a free breakfast on us

Driving in? There's free secure on-site parking available for your convenience.

We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

Please note - these benefits and perks are non-contractual and may be changed from time to time.