English Language Manager
1 month ago
The MLA Welfare Manager is a full-time, seasonal position (mid-June through mid-August) with MLA Move Language Ahead, which is the trade name of Go Languages Worldwide Ltd in the UK and Study World Corp. The Welfare Manager is responsible for the care, safeguarding and welfare of students at MLA Summer Centers. This position is required to reside on campus in company-provided housing and monitor the safety and well-being of international high school students attending our cultural immersion program.
1 day off per week
Passion for the safety and wellbeing of youth
For almost 50 years, MLA World has been bridging cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe, culturally immersive youth programming. With travel and education at the forefront of our mission, MLA’s work culture is always exciting and full of change. We are an international team who loves sharing culture, stories of travel, and a passion for working with youth and enlarging their perspectives of the world.
MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.
London University of Reading
The Welfare Manager is required to work a flexible schedule to meet the demands of the program including a variety of day, night, and weekend shifts. As the Welfare Manager, you would be required to reside on campus in MLA Move Language Ahead-provided housing for the duration of the program. You will also participate in nightly on-call responsibilities to ensure the safety and wellbeing of our students and staff.
The successful candidate must have a high school degree or equivalent. Furthermore, you are a successful candidate if you have good interpersonal skills and can thrive in the high-pressure environment of an exciting international summer school. You must represent MLA Move Language Ahead's values and model those values to your team, university staff, attraction vendors and clients.
Demonstrated experience in looking after youth
Aptitude to effectively use Microsoft Word and Excel
Associate’s or Bachelor’s Degree
Prior work experience as a manager
Prior work experience with a MLA summer center or youth camp
Attend all required, paid training/induction meetings prior to the start of a session
Complete any required training sessions/courses as directed
Become familiar with the mlaEasy Center Management software
Communicate with the center staff regarding move-in, training, and any other pre-program information
Management of the Center
Help maintain a clean, organized, and professional Center Office
Read and understand the MLA Welfare Manual and Staff Handbook, and be fully acquainted with our policies for the welfare and protection of students
Be aware of safeguarding duties, including all local, state and federal laws regarding minors
Ensure that all MLA and campus policies for the welfare and protection of children are understood by students and adhered to by all staff
Ensure that each student’s cultural, religious and dietary needs are met and respected
Duties may include ensuring their welfare, be on hand if they need help, airport transfers, and wake-up calls
Help students to adjust to life in a new culture and to understand information concerning personal safety
Liaise with the Medical Doctor regarding any welfare related matters
Undergo risk assessments of all campus facilities used by our programme
Keep all programme risk assessments organised and up-to-date
Coordinate all student and employee care with the MLA Medical Doctor on site
Company Quality Performance
Confirm the student and Group Leader handbooks are available and the contents are being adhered to
Oversee all MLA campus signage to ensure students can clearly find their way around campus and have access to important phone numbers and emergency information
Direct the set-up of student rooms where needed by distributing linen, arranging furniture, and preparing keys
Collaborate with the Center Administrator to ensure a correct rooming list has been provided to the Center in accordance with the Center contract and student needs
~ Help complete the Airport Transfer Check within the mlaEasy software to ensure all airport transfers have been booked and confirmed correctly
Maintain accurate lists of students’ medical needs, histories, and dietary requirements
Maintain the Master Center Excel file with detailed housing, dining, and facilities usage
Administer the collection and distribution of the student passports and security deposits
Develop a good business relationship with the college/university to ensure group leader and student needs are met
Maintain regular communication with the COO and/or the Head Office
Use company provided communication channels for all business correspondences including company email and phone (in UK centres)
refer students with illness to the Medical Doctor
Work with dining services to ensure all food is properly labeled and special dietary meals are available for students to meet their specific needs
Work with the Night Guardian in ensuring the Center’s rules are being upheld regarding the quiet hours and lights out
Support the Night Guardian in the event any issues arise requiring that more than one person be present
Compensation
Starting salary is from GBP 530per week (+ Holiday Pay 12.The Activity Manager will also receive complimentary room and full board as part of their compensation package.
Single Bonus for returning Staff GBP 200 MLA Reputation and Code of Conduct
To actively support MLA in its mission to provide quality learning
To provide courses that will challenge the students (realise their potential) and work together to reach their academic targets and support them
To comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner
MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job related criteria.
MLA Move Language Ahead is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of age, race, color, religion, national origin, sex, sexual orientation, handicap/disability, Vietnam-era/disabled veteran status, gender identity or expression, or any other non-job related criteria.
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