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English Language Manager

2 months ago

London, United Kingdom European Recruitment Full time

Job Description Senior Manager - Customer Care - AeroTech - Aviation Industry - Heathrow, London

Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment. Collaborate with the Director of Global Customer Care and the EMEA Customer Care Sales Manager to implement customer care strategies for the EMEA region.

Leadership: Lead EMEA customer care teams in field service, spare parts, and rebuilds across three sales offices.
Increase sales of Customer Care products and services, coordinating with Regional Sales teams.
Training: Train EMEA customer care personnel on products and services.
Manage annual budgets for field service, spare parts, and rebuilds.
Ensure Customer Care and Sales Teams offer unified customer support.
Performance Analysis: Report on customer care performance, sales forecasts, and satisfaction.
Additional Tasks: Handle other assigned projects and responsibilities.

Bachelor’s degree in business or a related field.
Heavy equipment parts/service management with a focus on customer service sales.
High customer service orientation.
Strong presentation skills, capable of articulating financial and technical benefits.
Excellent written and spoken English; additional languages are desirable.
Familiarity with the airline industry (advantageous, but not essential).
Flexible management style.
Financial Responsibility: Responsible for budgeted revenues, costs, and profits.

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