Technical Support Specialist

3 weeks ago


London, United Kingdom Britannia Financial Group Limited Full time

Britannia Financial Group offers securities and investment management services, providing a wide range of bespoke financial services to a substantial and diversified client base that includes corporations, financial institutions, and individuals. With more than 120 years of Banking tradition, the company is headquartered in the City of London and maintains offices in major financial centres around the world.

Technical support and troubleshooting for desktop and end user issues.
Resolve helpdesk tickets, phone calls, and emails
Work with complex problems alongside senior IT staff or vendors as needed.
Documentation and records of helpdesk activities and resolutions.
Compliance with IT policies and procedures.

Degree or equivalent in IT, computer science, or related field.
Least two years of experience in IT helpdesk or desktop support role.
Windows, Microsoft Office, and other common software applications.
Experience of financial applications such as XTP, Spectrum, Temenos, Born, etc. Diagnose and resolve hardware, software, and network issues.
Communication, customer service, and problem-solving skills.
Work on shifts, weekends, and holidays as needed.
Financial services industry experience is a plus.


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