Technical IT Support Specialist

3 weeks ago


London, United Kingdom Owasp10 Full time

We help businesses worldwide expand their software development operations with our unique offshore model. We are looking for a talented and experienced IT Technical Support Specialist to help us in providing technical assistance and support to end-users within the organisation. You will be responsible for addressing and resolving various IT-related issues to ensure the smooth operation of computer systems and networks.
Address user tickets regarding hardware, software and networking
Maintain the Asset Tracking system.
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Setup devices and assets for new joinees.
Help create technical documentation and manuals
Refer to internal database or external resources to provide accurate tech solutions
Acts as expert for infrastructure teams in the plan, design, and delivery of IT solutions.
Acquiring new software and hardware, negotiating service contracts, and building relationships with vendors and service providers
Proven work experience as a Technical Support Engineer, IT Administrator, Desktop Support Engineer or similar role.
Hands-on experience with Windows/Mac OS advanced troubleshooting.
Good knowledge of current hardware and software across various devices.
Good understanding of computer systems, mobile devices and other tech products
Familiarity with remote desktop applications and help desk software.
Ability to provide step-by-step technical help, both written and verbal.
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Chandigarh, IndiaInformation Technologies Company Profile…
Salary :- Negotiable Work Experience…


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