Operations Development Executive

4 weeks ago


Leicester, United Kingdom Project Student Full time

Project Student
We are a young company with huge ambitions to become a force in the PBSA sector and we embody a fusion of passion for student welfare and intrinsic property expertise— a blend we consider unbeatable. As the Head of Operations, your primary purpose is to lead the day-to-day operational management, compliance, and student experience for our portfolio. You will craft and execute business strategies while contributing to broader company initiatives. You will have full accountability for operational performance, prioritising customer experience, employee engagement, culture, safety, compliance, and NOI. As a vital link to our teams, you'll balance the needs of Project Student with achieving optimal outcomes for our clients, teams, and partners. You will inform city strategies to enhance rental performance, asset performance, and overall business growth.

Shape the operations strategy to align with overall business goals and ensure you hit those performance targets.
Foster a high-energy, performance-driven culture that’s all about delivering fantastic outcomes for students, stakeholders, and our teams.
Stay ahead of Higher Education trends and sector shifts, keeping the business informed about potential risks and market insights.
Make sure everyone complies with our Health and Safety policy. Ensure all assets meet current legislation requirements.
Act as the ultimate brand ambassador, ensuring Project Student and our white-labelled brand names and service standards are always top-notch, creating an environment where students feel safe, welcome, and comfortable.
Use data and insights to understand performance, collaborate with teams to devise strategies for improvement, and hold everyone accountable for delivering on agreed action plans.
Lead talent development, encourage performance management, craft succession plans, and support personal growth for everyone, aligning with business and individual needs.
Regularly review site team work practices and procedures to ensure we’re delivering the highest standard of accommodation.

Commercial acumen.
~Resilience and adaptability, as well as a great cultural diversity awareness.
~5+ Experience of working within the purpose built student accommodation industry.



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