Manual Handling Practitioner

Found in: Jooble UK C2 - 2 weeks ago


London, United Kingdom Morson Talent Full time
Customer Solutions Design Practitioner

Active SC clearance required

£600 per day

INSIDE IR35

6 Month duration

1-2 days per week in London, Birmingham, Manchester, Leeds or Newcastle office

Our client's Technical Design Team leads the way in customer success with Avaya Contact Centre solutions, offering hands-on expertise and proposing transformative solutions to global customers. We seek a passionate individual with Avaya Contact Centre Solution expertise, business acumen, and a commitment to continuous growth.

As a team, our client supports UK and multinational customers in optimizing business performance and delivering exceptional customer experiences through enterprise and cloud-based technologies.

Your Role:
  • Provide technical support within Avaya Cloud Solutions programs globally.
  • Propose secure, scalable designs aligned with product offerings.
  • Own technical solution design and offer consultancy throughout implementation.
Technical Skills:
  • Avaya AACC and Elite implementation, call flow design.
  • Core Avaya Aura components: Communication Manager, System Manager, Session Manager, AES/CTI Integration, Media Servers, Media Gateways.
  • Avaya Breeze, including IX Workplace Attendant.
  • Proficient in resiliency, redundancy, Avaya SIP/SBC, call recording integration, ACIS and ACSS certifications preferable.
  • Experience with SIP/H323 endpoints.
Soft Skills:
  • Willingness to obtain NPPV3 UK security clearances.
  • Strong interpersonal and communication skills.
  • Ability to cultivate customer relationships with a professional attitude.
Scope of Work - Avaya Specialist Designer:

Contract: Metropolitan Police Service

Programme: CRA2- Avaya Contact Centre and Enterprise Voice

Responsibilities include:
  • Leading Avaya LLD Checklist production.
  • Advising on Avaya risks and issues.
  • Collaborating with Avaya squad on solution coverage, infrastructure, call flows, and migration strategy.
  • Attending weekly Contact Centre Design and Project calls.
  • Overseeing Avaya testing requirements and network builds.
  • Providing input for security, handover to operations, and documentation.
  • Troubleshooting Avaya issues throughout testing, build, and deployment phases.


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