Dynamics Support Manager

4 weeks ago


Belfast, United Kingdom Enso Recruitment Full time

Are you ready to take ownership of a critical support function in a dynamic and innovative environment? Our client is seeking an experienced Support Manager to lead their support operations, ensuring top-tier service for customers and driving efficiency across their smart wastewater solutions.
This role involves managing the execution of ITIL-based service operations, with a focus on improving processes, meeting SLAs, and supporting the introduction of new services.

Lead and mentor the support team to deliver high-quality service.
Oversee ITIL operations such as Service Desk, Incident Management, and Event Management.
Define requirements for accepting new product deliveries into support.
Monitor and report on the effectiveness of support services in meeting SLAs.
Advocate for new tools or processes to optimize support functions.
Engage with senior management and HR to plan resource needs and strategies.

Degree in a relevant field or equivalent experience.
~6+ years of experience in support operations.
~ Expertise in cloud platforms such as AWS, Azure, or GCP.
~ A willingness to develop knowledge in machine learning and AI.


Familiarity with AWS services and Agile frameworks like Scrum or Kanban.
Background in software product delivery.
Experience in support management or coordination roles.

Private medical and dental insurance.
~24+ days of annual leave.
~ Free on-site parking in Belfast.



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