Director, Customer Account Manager
1 month ago
Account Director Permanent OR Freelance
We Are Futures is a Brand and Social Impact agency that believes the future of business depends on how well it understands and connects with young people. We’re a unique mix of passionate experts offering brand consulting, creative and activation solutions with a unifying goal – to deliver greater brand and social impacts for our clients and young people. Building brilliant futures for all. We help clients connect with young people by providing a total approach - from insight and deep strategic thinking, through to brilliant idea creation and activation at scale, which we call Consult – Create – Impact. Our audience networks deliver unparalleled reach and insight into the world as young people see and experience it. We work with young people, teachers, parents, communities and employees to create impactful ideas, content and experiences.
We seek a strong Account Director with relevant skills and experience who can hit the ground running. In the interim, we welcome Freelance applicants too.
Reporting to the Client Partner, you will have overall accountability for client relationship, growth and project delivery. You will work closely with Project Directors to structure support from Producers where projects require specialist skillset to facilitate effective delivery.
As an Account Director, you’ll know how to help our clients shine. You’ll understand their business, brand and needs and translate them into quality, actionable briefs.
Identifying and securing business development opportunities
· Working across multi-disciplined teams to prepare creative responses
· Managing a high-profile portfolio of clients, developing relationships and provider the senior point of contact within the agency
· Efficiently overseeing all projects, sometimes alongside or with support from a Project Director, from start to finish, to high levels of client satisfaction and internal profitability
· Leading the development of diverse, complex and integrated campaigns with the support of specialist Producers if required, to ensure successful delivery and very satisfied clients
· Liaise and work closely with other agency Departments to support the client and/or project or campaign
· Lead a team of Account Managers/Executives, providing mentorship and support
· Independently manage relationships (internally and externally) with stakeholders, creative teams and production suppliers, including freelance staff and negotiating costs where appropriate
· Improving profitability, productivity and effectiveness across accounts, by efficient and effective use of clear processes and resources, sharing best practice and seeking to maximise client revenue
· Be able to support and guide other team members through the account management process of a project or campaign.
· Around 5/6 years of experience within an agency environment, in Client Services roles
· Highly motivated and passionate about brand and social impact
· Excellent account leadership skills with financial and commercial acumen, creative judgement and the ability to think strategically
· Client or stakeholder management experience within a client service organisation such as a full service marketing ,experiential, PR agency or education services
25 days annual leave plus Bank Holidays
~150 working from home allowance
~£Cycle Scheme
~ Travel Loan
~ Hybrid Working
~ Access to an Employee Assistance Programme to support your wellbeing
~ Be flexible with your working hours
~
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