Head of Service
2 weeks ago
Head of Customer Service – Bedford – Market Leading Company**
We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business.
Oversee and lead the entire customer care department, ensuring every member is motivated, well-trained, and aligned with our service standards.
Develop and implement strategic initiatives that enhance customer satisfaction and streamline their service delivery processes.
Analyse data to identify areas for improvement, creating action plans to address any issues or gaps in service quality.
Collaborate closely with other departments to ensure a seamless and positive customer experience across all touchpoints.
Monitor & implement key performance indicators (KPIs) related to customer care, reporting on trends and making recommendations for continuous improvement.
Manage budgets and resources efficiently, ensuring that the customer care department operates within financial constraints while delivering top-notch service.
Proven ability to develop and implement customer care strategies that enhance client satisfaction.
Lead, mentor, and motivate the customer care team to consistently achieve high performance standards.
Regularly analyse customer service metrics and use insights to continuously improve our service offerings.
Basic Salary – completely negotiable based on experience (happy to discuss – they want the right person)
~ Bonus
~ Car Allowance (paid monthly)
~25 days annual leave, PLUS bank holidays (increases over time)
~ Pension scheme
~ Private healthcare
~ Life assurance
~
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