Head of Customer Service
4 weeks ago
**Head of Customer Service – Bedford – Market Leading Company**
We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business.
Role:
You will be responsible for -
- Oversee and lead the entire customer care department, ensuring every member is motivated, well-trained, and aligned with our service standards.
- Develop and implement strategic initiatives that enhance customer satisfaction and streamline their service delivery processes.
- Analyse data to identify areas for improvement, creating action plans to address any issues or gaps in service quality.
- Collaborate closely with other departments to ensure a seamless and positive customer experience across all touchpoints.
- Monitor & implement key performance indicators (KPIs) related to customer care, reporting on trends and making recommendations for continuous improvement.
- Manage budgets and resources efficiently, ensuring that the customer care department operates within financial constraints while delivering top-notch service.
Candidate:
The ideal candidate will –
- Proven ability to develop and implement customer care strategies that enhance client satisfaction.
- Lead, mentor, and motivate the customer care team to consistently achieve high performance standards.
- Effectively manage and resolve escalated customer issues to maintain positive relationships with our clients.
- Collaborate with other departments to ensure seamless communication and integration of customer feedback into business processes.
- Regularly analyse customer service metrics and use insights to continuously improve our service offerings.
- Exhibit strong problem-solving skills and the capability to adapt to evolving customer needs and market trends.
Package:
- Basic Salary – completely negotiable based on experience (happy to discuss – they want the right person)
- Bonus
- Car Allowance (paid monthly)
- 25 days annual leave, PLUS bank holidays (increases over time)
- Pension scheme
- Private healthcare
- Life assurance
- Plus a number of other benefits
This is a great chance to join a market leading company who can offer a huge amount of career potential moving forward.
-
Head of Customer Service
2 weeks ago
Central Bedfordshire, Bedfordshire, United Kingdom Harbourne Associates Full time**Head of Customer Service – Bedford – Market Leading Company** We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business. Role: You will be responsible for - Oversee...
-
Head of Customer Service
2 weeks ago
Central Bedfordshire, Bedfordshire, United Kingdom Harbourne Associates Full time**Head of Customer Service – Bedford – Market Leading Company** We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business. Role: You will be responsible for - Oversee...
-
Head of Customer Service
4 weeks ago
Central Bedfordshire, United Kingdom Harbourne Associates Full time**Head of Customer Service – Bedford – Market Leading Company**We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business.Role:You will be responsible for -Oversee and...
-
Head of Customer Service
2 weeks ago
Central Bedfordshire, United Kingdom Harbourne Associates Full time**Head of Customer Service – Bedford – Market Leading Company** We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business. Role: You will be responsible for - Oversee...
-
Head of Customer Service
7 days ago
Central Bedfordshire, United Kingdom Harbourne Associates Full time**Head of Customer Service – Bedford – Market Leading Company**A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has...
-
Head of Customer Service
4 weeks ago
Central Bedfordshire, UK, UK, United Kingdom Harbourne Associates Full time**Head of Customer Service – Bedford – Market Leading Company**We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business.Role:You will be responsible for -Oversee and...
-
Head of Service
2 weeks ago
Central Bedfordshire, Bedfordshire, United Kingdom Harbourne Associates Full timeHead of Customer Service – Bedford – Market Leading Company** We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business. Oversee and lead the entire customer care...
-
Head of Service
2 weeks ago
Central Bedfordshire, Bedfordshire, United Kingdom Harbourne Associates Full timeHead of Customer Service – Bedford – Market Leading Company** We are currently recruiting for a market leading business as a Head of Customer Service within their head office in Bedford. We are looking for someone who has experience managing transformation and wants to make a difference in a big business. Oversee and lead the entire customer care...
-
Head of Resource Planning
4 months ago
Bedfordshire, United Kingdom East of England Ambulance Service Trust Full timeThis is an exciting time to join the East of England Ambulance Service Trust amidst the development of a new centralised approach to Planning and Resourcing. The Head of Resource Planning will play a key role in supporting the implementation of the Trust’s strategic aims and on-going development through identifying opportunities for change to support...
-
Head of Customer Service
3 days ago
bedfordshire, United Kingdom Harbourne Associates Full timeJob DescriptionHarbourne Associates Seeks Experienced Leader for Customer Service RoleWe are a market-leading business seeking a seasoned professional to lead our customer service department. As a key member of our team, you will be responsible for driving customer satisfaction and delivering exceptional service experiences.Key Responsibilities:Oversee and...
-
Head of Customer Service
3 days ago
bedfordshire, United Kingdom Harbourne Associates Full timeJob DescriptionHarbourne Associates Seeks Experienced Leader for Customer Service RoleWe are a market-leading business seeking a seasoned professional to lead our customer service department. As a key member of our team, you will be responsible for driving customer satisfaction and delivering exceptional service experiences.Key Responsibilities:Oversee and...
-
Customer Service
7 days ago
Billington, Central Bedfordshire, United Kingdom Red Source Ltd Full timeCustomer ServiceJoin my client’s friendly team and become an integral part of a highly regarded trade distributor in their field, supporting and building relationships with customers. 80% of the role will be reacting to phone calls and emails and some pro-active work chasing quotes.Basic Salary: c25K plus bonusHours: 8.30am - 5.00pm Monday FridayLocation:...
-
Head of People
1 month ago
Bedfordshire, United Kingdom Diocese of St Albans MAT Full timeShape Our Workforce, Shape Our Future: Head of PeopleDo you thrive on building high-performing teams and fostering a culture of excellence?We're seeking a visionary Head of People to join our senior leadership team at a transformative moment. This is your chance to design and implement our people practices and processes, empowering our incredible staff to...
-
Head of Sales
3 months ago
Central Bedfordshire, Bedfordshire, United Kingdom ACO Building Drainage UK & Ireland Full timeHead of Sales – ACO Building Drainage Head Office is based in Bedford, but this is a national role with extensive travel, so flexible with location This is an excellent opportunity to join a market-leading brand within the building products industry. They have a proud history and an impressive track record of growth over a considerable period of time....
-
Head of Sales
3 months ago
Central Bedfordshire, Bedfordshire, United Kingdom ACO Building Drainage UK & Ireland Full timeHead of Sales – ACO Building Drainage Head Office is based in Bedford, but this is a national role with extensive travel, so flexible with location This is an excellent opportunity to join a market-leading brand within the building products industry. They have a proud history and an impressive track record of growth over a considerable period of time....
-
Head of Sales
5 months ago
Central Bedfordshire, United Kingdom ACO Building Drainage UK & Ireland Full timeHead of Sales – ACO Building DrainageHead Office is based in Bedford, but this is a national role with extensive travel, so flexible with locationThis is an excellent opportunity to join a market-leading brand within the building products industry. They have a proud history and an impressive track record of growth over a considerable period of time. The UK...
-
Head of Sales
5 months ago
Central Bedfordshire, United Kingdom ACO Building Drainage UK & Ireland Full timeHead of Sales – ACO Building Drainage Head Office is based in Bedford, but this is a national role with extensive travel, so flexible with location This is an excellent opportunity to join a market-leading brand within the building products industry. They have a proud history and an impressive track record of growth over a considerable period of time....
-
Head of Sales
5 months ago
Central Bedfordshire, United Kingdom ACO Building Drainage UK & Ireland Full timeHead of Sales – ACO Building DrainageHead Office is based in Bedford, but this is a national role with extensive travel, so flexible with locationThis is an excellent opportunity to join a market-leading brand within the building products industry. They have a proud history and an impressive track record of growth over a considerable period of time. The UK...
-
Head of Sales
5 months ago
Central Bedfordshire, United Kingdom ACO Building Drainage UK & Ireland Full timeHead of Sales – ACO Building DrainageHead Office is based in Bedford, but this is a national role with extensive travel, so flexible with locationThis is an excellent opportunity to join a market-leading brand within the building products industry. They have a proud history and an impressive track record of growth over a considerable period of time. The UK...
-
IT Training Professional
2 days ago
Central, Inverclyde, United Kingdom Head Resourcing Full time £40,000Job Title: IT Training InstructorJob Description:Head Resourcing is seeking an experienced IT trainer to join our team. As an IT trainer, you will play a crucial role in ensuring that all users are proficient in using our new system, facilitating a smooth transition and maximizing the efficiency and effectiveness of the new solution.Key...