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Director, Client Success

4 months ago

London, United Kingdom Aptitude Software Full time

Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level.

  • Establish deep relationships with C-level stakeholders to showcase ROI on our solutions
  • Identify growth opportunities and ensure positive experiences for clients and the organization
  • Serve as the primary contact between client executives and internal teams
  • Collaborate with CSMs and Senior CSMs to develop joint success plans
  • Drive revenue retention and growth within the client base
  • Mentor team members and provide guidance on effective CS strategies
  • Specialize in key verticals to offer SME-level consultancy to clients

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary and commission, as well as the following benefits:

  • ShareSave scheme - ability to purchase company shares on preferential terms
  • Private healthcare and Health Cashplan
  • Access to dental insurance
  • Income protection and group life insurance
  • Flexible / hybrid working options

Ideally, you will have the following experience and skills:

  • 5+ years in a senior client facing role within a SaaS organisation, preferably within the financial technology sector.
  • Demonstrable success in delivering against value orientated objectives for enterprise clients.
  • Demonstrable success in ensuring commercial profitability and driving growth of enterprise clients.
  • Best-in-class communication and relationship management skills; able to adjust approach to senior and junior stakeholders, make the complex clear and demonstrate value in every engagement.
  • Customer centric attitude; able to work collaboratively with global teams across our business and with our strategic industry partners to foster a culture of customer success at our core.
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