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Complaints Investigator

4 months ago

Basingstoke amp Deane Hampshire, United Kingdom OPRA GROUP Full time

The OPRA Group has a fantastic opportunity for a Complaints Investigator to join a great team in a Financial Services company in the Basingstoke area. This is a permanent – Full-Time role. Role Duties:

  • Detailed, considered, and informed investigation and analysis of all complaints providing a customer with a fair and thorough response to complaints.
  • Contact Internal and external parties for information required to investigate and close a complaint.
  • Resolution of complaints within SLA, complying with regulatory deadlines and rules.
  • Liaison with the Financial Ombudsman Services in relation to escalated complaints.
  • Ensure the complaints database is updated and that all information is accurate.
  • Handling of complex inbound and outbound telephone calls and other forms of communication.
Complaints Investigator - Essential Skills & Experience Required:
  • At least 2 years of Complaint Handling within an FCA-regulated environment
  • Exemplary standard of written and verbal output to all clients
Complaints Investigator – Benefits Offered:
  • Holiday - Buy and sell options.
  • Life Assurance
  • Pension
  • Wellbeing Packages
  • Hybrid once probation is completed
Are you interested in being a Complaints Investigator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer