Service Manager

1 month ago


United Kingdom Capita Full time

A rewarding opportunity to play a key role as part of the IT & Networks Senior Management Team working as the Technical Assurance & Service Improvement Director reporting directly into the Managing Director – IT & Networks.
The Director of Technical Assurance & Service Improvement is responsible for ensuring that we continuously improve, refine, automate and innovate our services across the entire IT&N estate. Working with the Directors, and nominated representatives, of each tower (Service Desk & Service Management, End User Services, Hosting and Cloud, Networks, Operations and Professional Services), work to ensure that we are achieving our SLA standards and compliance across all of our technologies and services.
The Director of Technical Assurance & Service Improvement is responsible for the compliance of Capita's IT&N infrastructure with agreed SLAs, audit compliance (working with CISO), process engineering & enhancement and assurance across the platforms.

Role and Responsibilities
Responsible for the delivery of technical governance for services provided to all Capita clients, provided by IT & Networks, with a focus on exceeding customer expectations.
Use data, statistics and reporting to identify key challenges and drive continuous improvement within Operations and IT&N
Ensure the day to day running of the Operations business area is effective, aligns to the business strategy, and meets customer requirements
Responsible for sharing future roadmaps and changes to the infrastructure with our clients via Service Excellence and Strategy Teams.
Provide strong technical advocacy and direction with a strong collaborative approach promoting best practices across the new Capita TSS organisation to ensure successful delivery.
Drives assurance activities to guarantee inventory accuracy across the IT & networks estate
Identifies and contributes towards process & procedural evolution and enhancement
Oversees IT & networks and ensures the relevant head of departments are keeping their risk entry’s up to date
Working across the Pillar to establish an IT&N Continuous Improvement Framework to:
Promote a culture of openness and collaboration driving Continuous Improvement, (e.g., employee engagement forum)
Measure Cost of Quality, implement controls and improvements to reduce cost of poor quality,
Deliver quality excellence by assessing performance against benchmarking,
Ensure productivity is measurable and accuracy is auditable, team improvement plans are in place to drive value addressing shrinkage and cost to serve (link to objectives, performance reviews as well as L&D),
Identify, assess and develop process reengineering opportunities along with maturity metrics which improves efficiency and reduces variability,
Maximise benefit from Global delivery capabilities and automation


  • Service Manager

    3 months ago


    United Kingdom Mansell Recruitment Group Full time €60,000

    Our client is a leading manufacturer of engineering equipment that is seeking an experienced Service Manager to join their team. The Role As the Service Manager, your mission is to lead with purpose, drive excellence, and foster a culture of customer-centric service. You'll elevate performance, enhance customer satisfaction, and contribute to overall...

  • Service Manager

    3 months ago


    United Kingdom Netcentrix Full time

    Role: Service Manager Salary: £DOE plus benefits Job Location: Chorley The role We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider. As the Service Manager, you will be the linchpin, ensuring...

  • Service Manager

    3 weeks ago


    united kingdom DiverseJobsMatter Full time

    Reporting to the Multinational Client Centre Hub Manager, you'll be working with producing underwriting teams and Global Network offices. This is a key role to the European Operations (EO) business where you'll be leading a team of Multinational Service Experts to deliver essential multinational servicing and co-ordinating programmes through their full...

  • Service Manager

    2 weeks ago


    united kingdom Professional Technical Ltd Full time

    Do you currently work as an Automatic Or Industrial Door and looking to move to the next step in your career? If so, A leading loading bay and shutter manufacturer has a newly created Service Manager opportunity for someone with a current background within their industry. You will be training other technicians within the M25 area and completing new employees...

  • Service Manager

    2 weeks ago


    United Kingdom Professional Technical Ltd Full time €52,500

    Do you currently work as an Automatic Or Industrial Door and looking to move to the next step in your career? If so, A leading loading bay and shutter manufacturer has a newly created Service Manager opportunity for someone with a current background within their industry. You will be training other technicians within the M25 area and completing new...

  • Service Manager

    2 weeks ago


    United Kingdom Pioneer Search Full time

    Service Owner / Service Manager - Policy Admin Systems Role Type: Permanent Salary: £95,000 + bonus Location: City of London (hybrid 2 days in the office per week) Domain: Insurance, Specialty Insurance, Lloyd's Market, Lloyd's Syndicate A Service Owner is required for a global Lloyd's Market insurance organisation based in the city of...

  • Senior Manager

    3 weeks ago


    United Kingdom Synapri Full time

    Senior Manager of Service Delivery and Service Management required to work on an initial 3 to 6-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will be responsible for managing a...

  • Senior Manager

    3 weeks ago


    United Kingdom Synapri Full time

    Senior Manager of Service Delivery and Service Management required to work on an initial 3 to 6-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will be responsible for managing a...


  • United Kingdom Vanloq Full time

    Service Quality Manager (SQM) Hybrid Vanloq have an great contract available with one of the world leading banks. This contract based in Sheffield which will commence from the start of January through to July 2025 initially is well suited to contractors who have experience of delivering projects within the financial sector. The Service Quality Manager...

  • Service Manager

    1 month ago


    United Kingdom ANKH Executive Full time

    Complex Banking and Core Banking Solutions SaaS, Outsourced / Managed Services, On Premise, Delivery and M&S Base Location: Any key financial centre in Europe Our client is an international company with a long history of providing banking solutions and services to local and multinational banks globally. They provide modular and integrated software...

  • Service Manager

    1 month ago


    United Kingdom ANKH Executive Full time

    Complex Banking and Core Banking Solutions SaaS, Outsourced / Managed Services, On Premise, Delivery and M&S Base Location: Any key financial centre in Europe Our client is an international company with a long history of providing banking solutions and services to local and multinational banks globally. They provide modular and integrated software...


  • United Kingdom Synapri Full time

    Senior Manager of Service Delivery and Service Management required to work on an initial 3 to 6-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will be responsible for managing a...


  • United Kingdom Synapri Full time

    Senior Manager of Service Delivery and Service Management required to work on an initial 3 to 6-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will be responsible for managing a...


  • United Kingdom Synapri Full time

    Senior Manager of Service Delivery and Service Management required to work on an initial 3 to 6-month contract implementing short to medium term delivery strategy, process optimisation and capability management for a Service Desk team, as our client kick off a large business model transformation. The successful candidate will be responsible for managing a...


  • United Kingdom itecopeople Full time €53,000 - €67,000

    Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...


  • United Kingdom itecopeople Full time €53,000 - €67,000

    Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...


  • United Kingdom SECURED INTELLIGENCE LIMITED Full time

    Head of Service management/ Service management Specialist/ Service Management Lead. LONDON AREA - EU - TRAVEL REQUIRED. ITIL -JIRA SM - LEAN SIGMA SIX - SERVICE DESK MANAGEMENT, We are delighted to bring to market an excellent opportunity to join one of the worlds leading service providers of data services/ solutions/ platform connectivity - our client...


  • United Kingdom SECURED INTELLIGENCE LIMITED Full time

    Head of Service management/ Service management Specialist/ Service Management Lead. LONDON AREA - EU - TRAVEL REQUIRED. ITIL -JIRA SM - LEAN SIGMA SIX - SERVICE DESK MANAGEMENT, We are delighted to bring to market an excellent opportunity to join one of the worlds leading service providers of data services/ solutions/ platform connectivity - our client...


  • United Kingdom itecopeople Full time

    Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...


  • United Kingdom Consult Energy UK Full time €70,000

    Service Delivery Manager Location: Remote About Us : Consult Energy are working with an established Utilities company who are committed to providing exceptional services across the sector. Their mission is to deliver innovative solutions that enhance the lives of their customers and support the communities they serve. They pride themselves on their...