Head of Service Management

2 weeks ago


United Kingdom SECURED INTELLIGENCE LIMITED Full time

Head of Service management/ Service management Specialist/ Service Management Lead.

LONDON AREA - EU - TRAVEL REQUIRED.

ITIL -JIRA SM - LEAN SIGMA SIX - SERVICE DESK MANAGEMENT,

We are delighted to bring to market an excellent opportunity to join one of the worlds leading service providers of data services/ solutions/ platform connectivity - our client is a leading provider of data services/ connection/ platform management across some of the world leading transport estates. Across all markets - our clients design, develops and delivers bespoke data and platform services that supports millions of users across the EU and wider global transport estate.

We are looking for Head Of, Service management lead, Service management specialist - that can adopt and develop an already amazing and highly capable team. and work with the SLT to drive into a best in class service through 2025 and beyond.

The client portfolio is on a continuing successful journey through the coming 1000 days. As our clients land blue ribbon clients, delivering bespoke software/ product/ Embedded systems that delivers world leading data and connectivity solutions on a global client portfolio. We are looking for the following. If this is you - please reference the job spec directly in your application and direct me to why you believe your candidacy for the role is both correct, but a great move for both your career and the clients development and professional goals.

  • Ideally a Bachelor’s degree in Computer Science, Information Technology, Engineering, or Business Administration.
  • Professional certifications in ITIL, and PMP or PRINCE2 being beneficial. Additional certifications in AWS or other relevant technologies are advantageous.
  • Minimum of 5-7 years of experience in managing service management functions within a technology organisation with extensive experience with ITIL and ITSM platforms.
  • Demonstrated leadership in managing large teams and complex stakeholder relationships. Strong analytical and communication skills, with the ability to adapt to changing environments and manage temporary responsibilities linked to ongoing change projects.
  • Ensure service management is well-controlled and aligned with business objectives, reflecting our commitment to Customer Centricity.
  • Deliver BAU services with high quality and commercial efficiency, embodying Service Excellence.
  • Maintain a strong grounding in ITIL best practices and Lean Six Sigma methodologies.

We will apply to all applicant directly and send through the full job spec to all that make an accurate and clear application to the above initial offering.

PLEASE - do read the full listing and apply inline with the above guidance if this role if of direct interest.

We look forward to supporting you on this next great adventure

Fran @ Secured Intelligence


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