Service & Quality Manager

18 hours ago


United Kingdom Vanloq Full time

Service Quality Manager (SQM)
Hybrid
Vanloq have an great contract available with one of the world leading banks. This contract based in Sheffield which will commence from the start of January through to July 2025 initially is well suited to contractors who have experience of delivering projects within the financial sector.
The Service Quality Manager (SQM) plays a pivotal role in driving service quality improvements across the Service Line/Value Stream. This position involves collaborating with various stakeholders, including Development Managers and IT Service Owners (ITSOs), to enhance service management (SM) disciplines. The SQM ensures governance, quality control, and the development of tools and dashboards that provide actionable insights to enhance service quality, cost efficiency, and productivity.
Service Quality Upliftment
* Data Analysis and Dashboard Development
* Service Resilience and Incident Reduction
* Service Onboarding and Integration
* Project Management
*



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