Service Manager

3 weeks ago

United Kingdom Netcentrix Full time

Role: Service Manager

Salary: £DOE plus benefits

Job Location: Chorley

The role

We’re looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT Managed Service Provider.

As the Service Manager, you will be the linchpin, ensuring our team of 1st, 2nd, and 3rd line support engineers delivers a world-class customer experience.

The role will involve leading and inspiring the team, ensuring swift and effective resolution of technical issues while continuously driving improvements in our service processes.

Some of the responsibilities of a Service Manager at Netcentrix include:

  • Team Management: Manage our 1st, 2nd, and 3rd line support teams. Foster a collaborative, productive, and proactive work environment. Recruit, train, and evaluate team members to ensure a high-quality performance cycle and to enable development and growth.
  • Service Delivery: Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements.
  • Managed Service Coordination: Provide comprehensive IT management, ensuring proactive monitoring, maintenance, and support aligned with client agreements.
  • Service Level Agreements (SLAs): Monitor and report on agreed SLAs. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.

Role requirements

  • MSP Management Experience: Demonstrated experience and industry expertise in managing a support team within an established IT Managed Service Provider.
  • Technical Proficiency: Solid technical background, with the ability to understand and supervise complex IT environments and support requirements.
  • Customer Focus: Strong commitment to delivering exceptional customer service. Ability to understand client needs and provide tailored solutions focusing on technical evolution and continual improvement.
  • Effective and Proactive Service Delivery: Demonstrable experience in delivering customer-centric processes and SLAs that focus on the efficiency and productivity of the service, with the ability to review and refine proactive continuous improvement to benefit our customers and processes.
  • Communication: Excellent verbal and written communication skills. Ability to effectively convey information to technical and non-technical stakeholders, including employees, customers, and suppliers.

Work should be both enjoyable and rewarding, and at Netcentrix, it is

We’re committed to investing in our employees—offering the latest training and accreditations and creating a fun workplace. This dedication ensures that we consistently deliver nothing but the best to our clients too. If you’re looking to work in the exciting world of technology, in an environment that encourages individuality and creativity, with progression opportunities, and benefits that reward your hard work, get in touch.

  • Hybrid working
  • Enhanced Maternity & Paternity Leave
  • Employee loyalty rewards
  • Accredited Investors in People organisation
  • Regular company events
  • Plenty of scope for progression and opportunities for training – technical and management
  • Achievement celebrations & rewards
  • 25 days holiday + bank holidays + 1 volunteering day
  • Your Birthday off
  • Medical schemes and cycle-to-work initiatives
  • Mental wellbeing and financial wellbeing support
  • Check out our careers page for more info on our benefits

Netcentrix is part of the New Technology Group – an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

  • Housing Management Lawyer

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    Service Care Solutions are currently working alongside a well-established local authority based in Newcastle. They are looking for a Housing Management Lawyer to join their growing team. This is an excellent opportunity to work amongst the legal experts and progress your career. Please find below further details with regards to the position. Temporary...

  • Engineering Maintenance Manager

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    Are you an experienced Maintenance / Engineering Manager with an extensive background of leading and managing a team of multi-disciplinary engineers within a fast-paced industrial manufacturing environment? Are you looking to play a pivotal role in the continued success and improvement of an established world-leading business with an already established...

  • Engineering Maintenance Manager

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    Are you an experienced Maintenance / Engineering Manager with an extensive background of leading and managing a team of multi-disciplinary engineers within a fast-paced industrial manufacturing environment? Are you looking to play a pivotal role in the continued success and improvement of an established world-leading business with an already established...

  • Service Manager

    3 weeks ago

    United Kingdom Mansell Recruitment Group Full time €60,000

    Our client is a leading manufacturer of engineering equipment that is seeking an experienced Service Manager to join their team. The Role As the Service Manager, your mission is to lead with purpose, drive excellence, and foster a culture of customer-centric service. You'll elevate performance, enhance customer satisfaction, and contribute to overall...

  • Service Manager

    2 months ago

    United Kingdom M Group Services Limited TA Magdalene Limited Full time

    We are on the lookout for a dedicated Service Manager to join our team and take charge of ensuring top-notch service delivery to our valued customers. Responsibilities include owning and overseeing Service Level Management, crafting Service Development Plans (SDPs) and Service Improvement Plans (SIPs), and driving Continuous Service Improvement (CSI). The...

  • Service Manager

    2 weeks ago

    United Kingdom Vibrance Full time €38,000

    Are you looking for a fulfilling & rewarding career? Vibrance has an exciting opportunity for a Service Manager to join our team in Woodford Green . You will join us on a full-time basis, and in return, you will receive a competitive salary of £38,000 per annum, plus benefits. You will be responsible for 2 services located within 5 minutes’ walk...

  • Service Manager

    2 weeks ago

    United Kingdom Vibrance Full time €38,000

    Are you looking for a fulfilling & rewarding career? Vibrance has an exciting opportunity for a Service Manager to join our team in Woodford Green . You will join us on a full-time basis, and in return, you will receive a competitive salary of £38,000 per annum, plus benefits. You will be responsible for 2 services located within 5 minutes’ walk...

  • IT Service Manager

    1 month ago

    United Kingdom Flotek Full time

    Job Title: IT Service Manager Location: Bridgend, South WalesSalary: GBP35,000 - GBP40,000 Per Annum Job Type: Full time, PermanentWorking Hours: Monday to Friday 9am to 5.30pm (Flexible hours between 8am 6pm)About Flotek:Flotek Group is a fast-growing Tech Company providing IT and Comms technology to small & medium businesses across the UK.With 8 regional...

  • Service Manager

    1 month ago

    United Kingdom Focus Resourcing Group Full time

    Healthcare and medical device experience are essential for this role, so experience in both areas is required for applications to be considered. We are seeking an experienced Service Manager on to be responsible for the management of the service delivery across the UK. This is a key position in ensuring that all service and maintenance activities are...

  • Service Manager

    1 month ago

    United Kingdom Focus Resourcing Group Full time

    Healthcare and medical device experience are essential for this role, so experience in both areas is required for applications to be considered. We are seeking an experienced Service Manager on to be responsible for the management of the service delivery across the UK. This is a key position in ensuring that all service and maintenance activities are...

  • Service Manager

    2 weeks ago

    United Kingdom Stratstone Full time €65,520

    Service Leader Stratstone Porsche Centre Nottingham OTE up to £65,520 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as...

  • Service Manager

    2 weeks ago

    United Kingdom Stratstone Full time €65,520

    Service Leader Stratstone Porsche Centre Nottingham OTE up to £65,520 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Can you bring a passion for incredible customer service to a new career as...

  • Accounts Receivable Officer

    6 days ago

    United Kingdom Service Care Legal Full time

    Job Description:Service Care Solutions is recruiting on behalf of a local authority in the Newry and Mourne area for an Accounts Receivable Officer to join their team.Key Responsibilities:Debtors Ledger Management: Maintain and update an accurate computerised debtors ledger and ensure timely follow-up in line with Council policy and audit regulations.Bank...

  • Accounts Receivable Officer

    7 days ago

    United Kingdom Service Care Legal Full time

    Job Description:Service Care Solutions is recruiting on behalf of a local authority in the Newry and Mourne area for an Accounts Receivable Officer to join their team.Key Responsibilities:Debtors Ledger Management: Maintain and update an accurate computerised debtors ledger and ensure timely follow-up in line with Council policy and audit regulations.Bank...

  • Mechanical Maintenance Manager

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    My client, a leading and established manufacturing business based in the West Midlands, are currently looking to recruit an experienced Engineering Maintenance Manager who will have responsibility for the leadership of the Mechanical and Civil Engineering departments. Reporting to the Head of Engineering, this is an excellent opportunity for an experienced...

  • Mechanical Maintenance Manager

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    My client, a leading and established manufacturing business based in the West Midlands, are currently looking to recruit an experienced Engineering Maintenance Manager who will have responsibility for the leadership of the Mechanical and Civil Engineering departments. Reporting to the Head of Engineering, this is an excellent opportunity for an experienced...

  • Mechanical Maintenance Manager

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    About The Company My client, a leading and established manufacturing business based in the West Midlands, are currently looking to recruit an experienced Engineering Maintenance Manager who will have responsibility for the leadership of the Mechanical and Civil Engineering departments. Reporting to the Head of Engineering, this is an excellent opportunity...

  • Mechanical Maintenance Manager

    2 weeks ago

    United Kingdom Service Care Solutions Full time

    About The Company My client, a leading and established manufacturing business based in the West Midlands, are currently looking to recruit an experienced Engineering Maintenance Manager who will have responsibility for the leadership of the Mechanical and Civil Engineering departments. Reporting to the Head of Engineering, this is an excellent opportunity...

  • Client Relationship Manager

    6 days ago

    United Kingdom Service Innovation Group UK Full time

    Job DescriptionJob Title: Brand AmbassadorJob Type: Full-timeLocation: Field-basedJob Summary:We are seeking a highly motivated and experienced Brand Ambassador to join our team at Service Innovation Group UK. As a Brand Ambassador, you will be responsible for promoting our client's services to retail stores across a designated territory, building positive...

  • Client Relationship Manager

    1 week ago

    United Kingdom Service Innovation Group UK Full time

    Job DescriptionJob Title: Brand AmbassadorJob Type: Full-timeLocation: Field-basedJob Summary:We are seeking a highly motivated and experienced Brand Ambassador to join our team at Service Innovation Group UK. As a Brand Ambassador, you will be responsible for promoting our client's services to retail stores across a designated territory, building positive...