Service Manager
1 month ago
Complex Banking and Core Banking Solutions SaaS, Outsourced / Managed Services, On Premise, Delivery and M&S
Base Location: Any key financial centre in Europe
Our client is an international company with a long history of providing banking solutions and services to local and multinational banks globally. They provide modular and integrated software solutions in every aspect of banking and financial services namely Core Banking, Anti-money Laundering, E-banking, Mobile Banking, and Payment Systems, among others which are offered under the on-premises, SaaS, and BaaS models.
You will manage, enhance, and maintain existing services fully end-to-end, and create new service lines while providing strategic leadership, direction, and guidance to the Professional Services team to ensure that services are delivered in quality and the service engagements are running smoothly. Also, you will identify the areas of improvement concerning contractual compliance, customer satisfaction, resourcing, and scheduling, processes, and quality resource management, and operational cost-effectiveness. Minimum 10 years of operations management experience gained from Fintech companies or consultancy firms in the banking and financial industry
Work with Sales and Account Management teams in pre-sales activities to identify and fulfill new business opportunities and develop propositions and costing models for service offerings
Ensure that financial targets and forecasts are met
Experienced in team management across Delivery, Solutions, and Managed Services
Deep understanding of the banking industry framework.
A respected name in the international banking community and services and consulting
Demonstrated long-term service with past employers a must
An accomplished service manager with a methodical personality regarding organizational skills and defining rules and procedures.
Strong coaching and team leadership skills and experience in monitoring and metrics of a global managed services business to ensure that estimates are met and consistent with the processes according to an agreed best practice approach and SLAs.
Lead all improvement initiatives relating to reporting, monitoring, and risk management across services as well as being a promoter for proven standardized processes and methodologies with an entrepreneurial mindset and skills that fit in with the existing Executive team
Experienced in managing budget, cost, and pricing of SaaS, Support and Managed services
project requirements
Exceptional leader in outstanding performance and its impact on the company's success.
Excellent written and verbal communication in English
Pay range and compensation package:
We are currently at registration of interest and creating a long list stage before fine tuning the requirements of the role and its financial compensation.
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