IT Service Desk Analyst
4 weeks ago
IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata
- Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.
- Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged.
- Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar).
- Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
- Previous Service Desk/Help Desk Experience
- ITIL Foundation Level knowledge or Higher (desirable)
- Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, SharePoint, Azure AD, Mobile support for iOS/Android OS mobile devices
- Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
- Hands on knowledge of telephony, including mobile devices and within Microsoft Teams
IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata
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Stratford, Greater London, United Kingdom JR United Kingdom Full timeIT Service Desk Analyst Stratford (London) Hybrid 12 Month Fixed Term Contract £31,500 pro rata Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.Work to agreed SLA's and KPI's, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are...
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