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IT Service Desk Analyst

4 months ago

StratforduponAvon Warwickshire, United Kingdom DGH Recruitment Full time

Job Description

IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata

  • Provide frontline technical support across multiple business areas for all software applications and end user computing hardware.
  • Work to agreed SLA’s and KPI’s, using ITSM tools to prioritize, resolve, and reassign tickets as soon as possible after they are logged.
  • Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar).
  • Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
  • Previous Service Desk/Help Desk Experience
  • ITIL Foundation Level knowledge or Higher (desirable)
  • Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, SharePoint, Azure AD, Mobile support for iOS/Android OS mobile devices
  • Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
  • Hands on knowledge of telephony, including mobile devices and within Microsoft Teams

IT Service Desk Analyst - Stratford (London) Hybrid - 12 Month Fixed Term Contract - £31,500 pro rata

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