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Software Service Desk Analyst
2 months ago
Job Summary
The Portfolio Group is seeking a skilled Software Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Main Responsibilities
- Technical Support: Provide timely and effective technical support to clients via phone, email, and other communication channels.
- Issue Resolution: Troubleshoot and resolve technical issues in a timely and professional manner.
- Client Communication: Communicate with clients to understand their technical needs and provide solutions to meet those needs.
- Documentation: Maintain accurate and up-to-date documentation of client interactions and technical issues.
- Team Collaboration: Collaborate with other team members to ensure seamless support and resolution of technical issues.
Requirements
- Technical Skills: Proficiency in technical software and systems, including troubleshooting and problem-solving skills.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate complex technical information to clients.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
What We Offer
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.
