Client Service Administration Representative
4 weeks ago
Working within the Customer Hub team to ensure the delivery of the Get Living customer experience. This is an fixed term opportunity for a detail-orientated candidate who is seeking a role with the opportunity to develop and grow at the UK’s largest Build to Rent (BtR) provider.
The successful candidate will be responsible for delivering an outstanding customer onboarding experience by handling the documentation part of the lettings process. You'll be a fast learner and have experience within a similar role and experience in a fast-paced sales and/or customer facing environment.
Main Duties & Responsibilities:
Working as part of the Customer Hub administrative team following the Get Living tenancy progression process.
Ensure all statutory documentation is issued to perspective residents, and obtain all associated documentation within set SLAs.
Ensure 100% accuracy of data recording on Yardi, ZenDesk and relevant systems used.
Prepare tenancy agreements in accordance with correct procedure, and ensure contracts are signed in good time ahead of move in.
Ensuring all move in monies requested are correct and are paid.
Where required, registering deposits in line with statutory requirements.
Strive to deliver nothing short of outstanding customer service at every interaction with potential and current residents.
Working with the ticket management process via Zen Desk to support the overall Customer Hub team with timely responses, delivery against SLAs and managing any escalating administrative issues
Role Requirements:
Previous experience of dealing with lettings administration - desirable
Strong communicator with excellent inter-personal skills - essential
Solid IT skills and be technology savvy - essential
Excellent organisation skills and punctuality are paramount
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