Customer Advisor

4 weeks ago


Stratford, United Kingdom Dove & Hawk Full time

**Customer Advisor - Stratford (Hybrid) - £28,000 to £31,000 Dependant on Experience**

My client, a successful Residential Management firm specialising in Build-to-Rent and Student Accommodation across London, are currently seeking Customer Advisor to join their Customer Hub team in the vibrant office in Stratford.

This is an excellent opportunity to join a fun and friendly team, in a supportive environment with a dress down culture and hybrid flexibility. There is the opportunity to gain exposure in Build-to-Rent within a prestigious firm that offers fantastic career progression and prides themselves on their values of diversity and going the extra mile.

**Main Duties & Responsibilities**:

- Day to day processing of tenant demands, queries and issues delivering a best-in-class service
- Delivery of key performance indicators including customer service feedback, occupancy, outstanding work orders, inspections, statutory compliance
- Working with the ticket management process via Zen Desk to support the overall Customer Hub team with timely responses, delivery against SLAs and managing any escalating customer issues
- Escalating any customer issues or complaints to the SCA to ensure that these are effectively managed, and the relevant action is taken in accordance to issue management procedures
- Liaison with the Neighbourhood Hub to ensure the delivery of Resident work orders and operational requests
- Enhance the quality of customer interactions, ensuring compliance, regulatory and legal obligations are met across all interactions
- Responding to feedback re customer service and Resident issues to exceed targeted results

**Key Skills & Competencies**:

- Experience working in the residential sector or service sector is essential
- Experience of working within a customer service environment such as a call centre would be highly desirable
- A highly effective communicator
- Organised and efficient
- Maintains high standards with exceptional attention to detail
- Team player
- Operates with high levels of integrity

**Hours**: Rotating shift patterns 9am to 6pm OR 10am to 7pm Monday to Friday, one in three Saturdays working from home with a day back in lieu (You can choose to work bank holidays for a day off in lieu or day can be booked off).
**Hybrid working**:3 days in the office in Stratford, 2 days’ work from home (Saturdays are WFH). Hybrid working after training is complete
**Salary range**: £28,000 to £31,000 dependant on experience + Annual Discretionary Bonus

**Benefits**: Private Medical Scheme and Medicash after probation, Season Ticket Loan, Ride to Work scheme

If you are a proactive individual who is keen to progress their career within an established brand, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472



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