Customer Service Advisor

2 months ago


Stratford, United Kingdom Axis Europe Full time

**Reference Number**

Ref-20246

**Location**

Stratford

**Contract Type**

Full-Time Permanent

**Closing Date**

20/04/2023

**Role**:
We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.

**Key Responsibilities**:

- Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
- Adhere to call handling procedures, Axis policies and operation processes in order to ensure "First Class" service is delivered at all times.
- Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
- Liaise with clients, Axis operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.

**Requirements**:

- Previous experience in call centre environment, dealing with high volumes of calls (desirable)
- First time customer service face to face, via the phone or writing
- Excellent communication skills
- Ability to prioritize tasks

**Other Key Information**:

- Working hours 8am-5pm Monday-Friday

**Benefits**:

- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days

**About Us**:
Axis has experienced continual growth since it’s establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the UK’s largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

We are a value led business, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be an equal opportunity workplace and embrace diversity above all.



  • Stratford, United Kingdom Axis Europe Full time

    **Reference Number** Ref-20246 **Location** Stratford **Contract Type** Full-Time Permanent **Salary** £23000 - £23000 per Annum **Closing Date** 20/04/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution...

  • Customer Advisor

    1 month ago


    Stratford, United Kingdom Dove & Hawk Full time

    **Customer Advisor - Stratford (Hybrid) - £28,000 to £31,000 Dependant on Experience** My client, a successful Residential Management firm specialising in Build-to-Rent and Student Accommodation across London, are currently seeking Customer Advisor to join their Customer Hub team in the vibrant office in Stratford. This is an excellent opportunity to...


  • Stratford-upon-Avon, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stratford-Upon-Avon** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Stratford-on-Avon, Warwickshire, United Kingdom Interaction Recruitment Full time €26,000

    Customer Services Advisor - Fast Track Career Progression within 12 Months!! Full-Time – Permanent – Hybrid working (1 day working from home) Hours: Monday to Friday 8.30am to 5.00pm (No Evenings or Bank holidays) Basic Salary: £26,000.00 Per Annum Plus MONTHLY Bonus (OTE £29,000.00 to £40,000.00 Per Annum) Location: Southam Benefits: Fast track...

  • Service Advisor

    5 days ago


    Stratford-upon-Avon, United Kingdom Perfect Placement Full time

    Service AdvisorUp to £28,000 + Generous bonus scheme Monday to Friday with 1 in 3 Saturday mornings Fantastic opportunity to work for a performance/modification specialistWe are currently advertising on behalf of an Automotive tuning and remapping Garage who are currently recruiting for a Service Advisor to assist in their busy Service Department in the...

  • Service Advisor

    1 month ago


    Stratford-upon-Avon, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE- £32,000 + Location - Stratford-upon- avon   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading,...

  • Service Advisor

    1 month ago


    Stratford-upon-Avon, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE- £32,000 + Location - Stratford-upon- avon   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop...

  • Service Advisor

    1 month ago


    Stratford-upon-Avon, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 OTE- £32,000 + Location - Stratford-upon- avon   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading,...


  • Stratford-on-Avon, Warwickshire, United Kingdom Interaction Recruitment Full time €26,000

    Customer Services Advisor - Fast Track Career Progression within 12 Months!! Full-Time - Permanent - Hybrid working (1 day working from home) Hours: Monday to Friday 8.30am to 5.00pm (No Evenings or Bank holidays) Basic Salary: £26,000.00 Per Annum Plus MONTHLY Bonus (OTE £29,000.00 to £40,000.00 Per Annum) Location: Southam Benefits: Fast track...


  • Stratford-upon-Avon, United Kingdom Scholars Mews Care Home Full time

    **Scholars Mews Care Home** located in **Stratford-Upon-Avon **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the...


  • Fenny Stratford, United Kingdom Insight Employment Full time

    Insight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley. This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience. The Role: - As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response...

  • Service Advisor

    4 weeks ago


    Stratford-upon-Avon, United Kingdom BMW Group Retail Full time

    Rybrook Stratford MINI is looking for a Service Advisor. **Your role** We are looking to recruit an experienced Service Advisor who will thrive on achieving business targets and personal goals. You must be prepared to work hard in a challenging environment and be a committed and enthusiastic team player. **Your profile** The ability to demonstrate...


  • Stratford-upon-Avon, United Kingdom Axis Europe Full time

    Role We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. Key Responsibilities Deal with inbound calls from residents and/or social housing provider in relation to repair works;...

  • Customer Advisor

    4 days ago


    Stratford-upon-Avon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 24 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour (Inclusive of an £0.50 per hour, store specific location allowance)** **B&Q Stratford upon Avon** We believe anyone can improve their home to make life better. Every day, we give...


  • Fenny Stratford, United Kingdom Insight Employment Full time

    Insight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley.This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience.The Role: -As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response to...

  • Service Advisor

    4 days ago


    Stratford-upon-Avon, United Kingdom Sytner Full time

    About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at  Sytner MINI Stratford-upon-Avon. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Three Full time

    Retail Customer Advisor (Stratford) - 30 hours - Romanian or Italian speakers desirable Full-time Grade G Customer Advisor Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was...


  • Stratford-upon-Avon, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Trowbridge** Experienced Service Advisor - Main Dealership - £35,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. Opportunities for...


  • Stratford-upon-Avon, United Kingdom Dobbies Garden Centres Ltd Full time

    **Job Ref**:DO10103 **Branch**:Dobbies Stratford-Upon-Avon **Location**:Dobbies Stratford-Upon-Avon, Stratford-Upon-Avon **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:Flexible shifts throughout the week including weekends **Hours per week**:10 **Posted date**:01/05/2023 **Closing date**:03/06/2023 **About the role** At Dobbies,...

  • Service Advisor

    4 days ago


    Stratford-upon-avon, United Kingdom Sytner Group Full time

    About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Stratford-upon-Avon. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date...