Complaints Advisor
1 month ago
**3-4 days working from home - rest is office based - Permanent**
Our client is seeking Complaints Officers to work in their Customer Relations Team. This is a supportive team, who have a real drive to deliver excellence to both internal and external customers - every time
The role will involve taking the lead in dealing with complaints on various matters. You will act as the ‘voice and face’ of the Company, so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential.
**Skills and experience**:
**Duties**:
- Management of issues relating to customer dissatisfaction
- Maintaining high quality records and notes on the internal system
- Feeding back the cause of complaints to prevent recurrence
- Identifying root cause of complaints
**Skills required**:
- Excellent communication skills
- Good letter writing skills
- Experience in working in a customer service background
- Excellent attention to detail skills
- Prioritisation skills
- Empathy skills
**Great benefits package.**
**Hours: Full time, 35 hours per week. 9-5, Monday to Friday - working from home 3-4 days a week.**
**Salary: £28,553 - £29,980 depending on experience**
Braundton Consulting is a recruitment agency recruiting on behalf of a Client.
**Job Types**: Full-time, Permanent
**Salary**: £28,553.00-£29,980.00 per year
**Benefits**:
- Company pension
- Life insurance
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: ABC
-
Service Advisor
1 month ago
Stratford-upon-Avon, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £26,000 OTE- £32,000 + Location - Stratford-upon- avon Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading,...
-
Service Advisor
1 month ago
Stratford-upon-Avon, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £26,000 OTE- £32,000 + Location - Stratford-upon- avon Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop...
-
Service Advisor
1 month ago
Stratford-upon-Avon, United Kingdom Auto Skills UK Full timeSERVICE ADVISOR Basic Salary - £26,000 OTE- £32,000 + Location - Stratford-upon- avon Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading,...
-
Customer Advisor
1 month ago
Stratford, United Kingdom Dove & Hawk Full time**Customer Advisor - Stratford (Hybrid) - £28,000 to £31,000 Dependant on Experience** My client, a successful Residential Management firm specialising in Build-to-Rent and Student Accommodation across London, are currently seeking Customer Advisor to join their Customer Hub team in the vibrant office in Stratford. This is an excellent opportunity to...
-
Customer Support Advisor
3 days ago
Fenny Stratford, United Kingdom Insight Employment Full timeInsight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley. This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience. The Role: - As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response...
-
Customer Support Advisor
4 days ago
Fenny Stratford, United Kingdom Insight Employment Full timeInsight Employment are seeking a Customer Support Advisor to work for a client of ours in Bletchley.This is a great opportunity to join a fun and friendly team for a family run business with over 14 years industry experience.The Role: -As a Customer Support Advisor, you will be primarily interacting with customers and providing information in response to...
-
Data Privacy Advisor
4 days ago
Stratford, United Kingdom Cancer Research UK Full time4,000 professionals, 0 days wasted, 1 incredible purpose. Together we will beat cancer. Data Privacy Advisor £34,000-£36,000 Reports to: Data Privacy Lead Department: Chief Operating Office Contract: Permanent Hours: Full time 35 hours per week We're open to a variety of ways of working, including full time, part time, job share and compressed...
-
Customer Service Advisor
1 day ago
Stratford-upon-Avon, United Kingdom Barclays Full time**Customer Service Advisor** **Stratford-Upon-Avon** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Advisor
7 days ago
Stratford-upon-Avon, United Kingdom Agenda Partnership Full timeWe are excited to be working with this growing insurance business and recruiting an insurance advisor. The role will involve: - Liaising with customers over the phone, web chat and face to face - Building and nurturing relationships - Discussing and negotiating insurance policies - Resolving queries and complaints, or escalating through the correct...
-
Customer Service Call Centre Manager
2 weeks ago
Stratford-upon-Avon, United Kingdom Axis Europe Full timeRole The Customer Service Call Centre Manager role will be responsible for managing the day-to-day service delivery of the customer call centre and supporting with the handling of complaints. This will include management of performance and behaviours of all Customer Service Advisors to ensure productivity and efficiency are always maximised whilst...
-
Sales Advisor
2 days ago
Stratford-upon-Avon, Warwickshire, United Kingdom Fexco Full time €13Job description As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have a...
-
Customer Advisor
5 days ago
Stratford-upon-Avon, United Kingdom Made Employment Ltd Full time**Customer Account Manager** **Benefits**: - Monday to Friday working - we cover hours of 8am to 5pm but we can be flexible on this. - Standard 7.5-hour (OR Optional 8 hour) shift; across hours between 8am and 5pm meaning no weekend working! No late shifts! - 28 days holiday (including Bank holidays). - Additional 1 days' annual leave for each year worked...
-
Retail Sales Assistant
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom Fexco Full timeAs one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. We have a number of exciting...
-
Client Relationship Administrator
1 day ago
Stratford-upon-Avon, United Kingdom British Engineering Services Group Full time**The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services.** We’ve gone from strength to strength over recent years, as a result we are hiring a Client Relationship Administrator to join...
-
Supervisor Fragrance
2 weeks ago
Stratford-upon-Avon, Warwickshire, United Kingdom LVMH Group Full timeAt Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...