2nd Line Engineer

1 month ago

London Area, United Kingdom LabTech London Limited Full time

Purpose of the Role:


The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative projects. The 2nd Line Engineer acts as a critical escalation point for issues beyond the scope of 1st line engineers, requiring a seasoned technical presence.


Key Responsibilities:


  • Advanced Support & Maintenance: Provide high level support and maintenance for IT infrastructure and applications, focusing on network infrastructure.
  • Technical Escalation: Act as a second line escalation point for complex technical issues, providing expertise and resolution.
  • Project Support & Implementation: Participate in the planning and execution of projects to advance LabTech's technology and infrastructure, with an eye towards industry trends and automation.
  • Client Engagement: Engage directly with clients and business VIPs, assisting in presales consultations and ensuring a smooth transition for new clients.
  • Documentation & Compliance: Maintain comprehensive documentation, policies, and procedures. Apply and oversee security protocols for accessing company resources.
  • Team Support: Assist and oversee junior team members, ensuring their tasks and projects are completed effectively.


Day to Day Tasks:


  • Performing advanced support tasks for servicing clients needs and requests as well as maintaining infrastructure.
  • Testing and implementing new products and system enhancements.
  • Managing failover and backup systems.
  • Working on escalated tickets and issues raised from 1st line
  • Taking on 1st line work when workload is high


Skills and Experience:


  • Technical Proficiency: Strong knowledge in Office 365, Axis, Windows and experience with server and network maintenance.
  • Certifications: CompTIA A+, 3CX Advanced Certification (Including Basic and Intermediate), and at least one of the following: CompTIA N+, CompTIA Security+, CompTIA Linux, or CompTIA Server+.
  • Experience: Minimum 2+ years as a 1st Line Engineer with a proven track record of resolving complex technical issues.
  • Communication Skills: Excellent communication abilities, capable of maintaining professional standards and informing stakeholders of technical issues and resolutions.


Qualifications:


Relevant experience and certifications as outlined above.

A demonstrable commitment to ongoing professional development within the IT field.


Performance Criteria:


  • Efficiency and effectiveness in resolving escalated technical issues.
  • Successful contribution to and implementation of IT projects.
  • Positive feedback from team members, clients, and business VIPs on support and project engagement.
  • Leadership in guiding junior team members and contributing to the team's continuous improvement.


Working Conditions:


This role requires a flexible approach, combining remote work with at least 3 days a week of onsite presence at LabTech's campuses. Working occasional overtime in order to complete and carry out necessary tasks and projects.


Opportunities for Growth:


This position offers significant opportunities for career advancement within LabTech, with the potential to progress into more senior technical roles or specialize in areas of interest based on performance and contributions to the company's IT objectives.

  • 2nd Line Engineer

    1 day ago

    London Area, United Kingdom Primis Full time

    Job Title: 2nd Line Engineer (Remote, Immediate Start)Contract Type: Monthly Rolling ContractLocation: Remote/Home Based (UK Hours). Occasional trips to the London office (TBC).Key Responsibilities:Provide 2nd line support for hardware and software systems.Collaborate with 1st line support and other IT teams to resolve escalated technical issues.Maintain and...

  • 2nd Line Engineer

    1 day ago

    London Area, United Kingdom Primis Full time

    Job Title: 2nd Line Engineer (Remote, Immediate Start) Contract Type: Monthly Rolling Contract Location: Remote/Home Based (UK Hours). Occasional trips to the London office (TBC). Key Responsibilities: Provide 2nd line support for hardware and software systems. Collaborate with 1st line support and other IT teams to resolve escalated technical issues....

  • 2nd Line Support/2nd Line Support Engineer

    1 month ago

    London, United Kingdom REED Full time

    2nd Line Support/2nd Line Support Engineer Type: Permanent Location: Southgate (N14 Postcode) - base office with some travel to other sites. This will predominantly be an on site role. An exciting opportunity for a 2nd Line Engineer to join a large organisation based across the UK. This role will be user facing providing face to face support. The...

  • 2nd Line Engineer

    1 month ago

    London, United Kingdom SOM-3 RECRUITMENT LIMITED Full time

    **Role**:2nd Line Engineer **Salary**: £33k + significant benefits package, training & progression **Location**:Victoria, London (on-site 5 days per week) If you are an experienced 2nd Line Engineer with experience in Hardware break-fix, Desktop, PC, Laptop and Printer Support then this could be the role for you! On top of a range of technical skills,...

  • 2nd Line Support Engineer

    1 day ago

    London, United Kingdom Polar Recruitment Services Full time

    **2nd Line Support Engineer** **Up to £150 per day (Inside IR35)** **3 month contract** **This is an exceptional opportunity to work for an award winning international IT services provider as a 2nd Line Support Engineer based in London SE1.** **2nd Line Support Engineer Job Summary** As the 2nd Line Support Engineer you will be working in a Windows and...

  • 2nd Line Support Engineer

    4 weeks ago

    London, United Kingdom HW Select Ltd Full time

    2nd Line support engineer 2nd Line Support Engineer required to join a leading commercial vehicle company based in South East London. The 2nd Line support engineer position will provide customers with day-to-day support which will range from 2nd line Full training will be provided during the induction period. This role would be ideal for a 2nd line...

  • 2nd Line Engineer

    1 month ago

    London Area, United Kingdom LabTech London Limited Full time

    Purpose of the Role: The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges. This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative projects. The 2nd...

  • 2nd Line Engineer

    2 days ago

    London, United Kingdom Primis Full time

    Job Title:2nd Line Engineer (Remote, Immediate Start)nContract Type:Monthly Rolling ContractnLocation:Remote/Home Based (UK Hours). Occasional trips to the London office (TBC).Key Responsibilities:nProvide 2nd line support for hardware and software systems.nCollaborate with 1st line support and other IT teams to resolve escalated technical issues.nMaintain...

  • 2nd Line Support Engineer

    2 months ago

    City of London, United Kingdom Understanding Recruitment Full time

    **2nd Line Support Engineer** Are you a 2nd Line Support Engineer with experience in the accounting industry looking for your next exciting opportunity? This London-based accountancy firm is looking to invest in a talented 2nd Line Support Engineer to join their growing team, based in Bank, London. As the 2nd Line Support Engineer, you will be responding...

  • 2nd Line Engineer

    2 days ago

    London, United Kingdom Primis Full time

    Job Title: 2nd Line Engineer (Remote, Immediate Start)Contract Type: Monthly Rolling ContractLocation: Remote/Home Based (UK Hours). Occasional trips to the London office (TBC).Key Responsibilities:Provide 2nd line support for hardware and software systems.Collaborate with 1st line support and other IT teams to resolve escalated technical issues.Maintain and...

  • 2nd Line Support Engineer

    2 weeks ago

    London, United Kingdom Searchability Remote Work Freelance Full time

    2nd Line Support Engineer Opportunity for a 2nd Line Support Engineer (Contract) to join a Global MSP leading the way in Tech in London.Day Rate: £130p/dInside IR35Start ASAP3 Month Contract with Potential ExtensionApply online or contact Cameron Hand via / WHO WE ARE:We provide top quality IT Infrastructure services globally, working towards becoming the...

  • 2nd Line Support Engineer

    1 week ago

    London, United Kingdom George Blake Full time

    Are you an experienced 2nd line support engineer looking for your next challenge? Look no further!As a 2nd line support engineer, you will play a critical role in ensuring the smooth operation of our clients' IT infrastructure. You will be responsible for troubleshooting and resolving complex technical issues, ensuring that all systems are up and running at...

  • 2nd Line Support Engineer

    4 days ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    2nd Line Support Engineer - hybrid working (3 days in office or onsite)LondonUp to £35,000 DOEFitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance.In 2023 we were recognised as a top 25 Best small company to work...

  • 2nd Line Support Engineer

    4 days ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    2nd Line Support Engineer - hybrid working (3 days in office or onsite) London Up to £35,000 DOE Fitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance. In 2023 we were recognised as a top 25 Best small company to...

  • 2nd Line Support Engineer

    4 days ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    2nd Line Support Engineer - hybrid working (3 days in office or onsite)LondonUp to £35,000 DOEFitzrovia IT are a managed service provider, providing businesses with a range of ongoing tailored solutions to increase efficiency, decrease outgoings, minimise system downtime and boost performance.In 2023 we were recognised as a top 25 Best small company to work...

  • 2nd Line Engineer

    4 weeks ago

    City of London, United Kingdom In Technology Group Limited Full time

    **2nd / 3rd Line IT Support - City of London - £45,000 (DOE)** The role is based in the City of London and offers a salary of £45,000 (DOE). **Key responsibilities**: - Providing support for technical issues, including but not limited to system maintenance and upgrades, troubleshooting hardware and software problems, and providing hardware and software...

  • 2nd Line Support Engineer

    2 days ago

    City of London, United Kingdom Vitality Full time

    **Vitality, 2nd Line Support Engineer, London, £Competitive + Benefits + Bonus** **Hybrid role**: - 2 days a week in the office, 3 days a week at home. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier...

  • 2nd Line Noc

    4 weeks ago

    London, United Kingdom Clearwater People Solutions Full time

    **2nd Line NOC**: - Location- London- Salary: - £32000.0- Contact name: - Jo Foster- Job ref: - 6555- Published: - about 2 hours agoOur client, a well-known and market-leading residential connectivity and networking service provider, is currently recruiting for a 2nd Line NOC Engineer** **to join their Network Support service team. The 2nd Line NOC...

  • 2nd Line Support Engineer

    2 days ago

    Orpington, Greater London, United Kingdom Premier Group Recruitment Full time €36,000

    Job Description Role: 2nd Line Support Engineer Skills: - Windows Servers, Azure, Active Directory, Windows Operating System, MS Office 356, Exchange, Networking Protocols, VMware, Hyper-V £36,000 – 2nd Line Support Engineer – Fully on-site (Dartford) I am working with a client who are a Managed Service Provider (MSP) undergoing steady growth so are...

  • 2nd Line Engineer

    2 days ago

    London, United Kingdom Just IT Recruitment Full time

    2nd Line Engineer required in Chiswick, on site up to 40k A fantastic well known global company is looking to grow their IT team and is requiring an experienced 2nd line engineer to join them Job Description: We are seeking a skilled Desktop Support Engineer with expertise in audio-video systems to join our team. As a Desktop Support Engineer, you will be...