Support Analyst
3 weeks ago
In return, you will be given ownership of work with great technical challenges and the opportunity to help shape the future of our business.
The Finance & Operations Department is responsible for multiple aspects of the business including Pricing, IT & Development, Commercial Operations, Financial Transactions, Management Accounting and Reporting.
The Technical Operations team are responsible for the CBS Bespoke Internal Application & Client Websites integrated with third party products where applicable.
The team goals are to be the leaders of change within the business, embedding wherever possible the systems and processes within our clients workflow further enhancing the interaction with CBS.
The salary range for this role is between £25,000 and £35,000 per annum. Working 35 hours per week, Monday to Friday. This role is a combination of office and remote work. You will typically work in the office at least 2 days per month, but the exact number of days may vary based on business needs.
About Us
At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.
We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 2-star outstanding best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our commitment to our people is further exemplified by our gold status as Investors in People and our Silver accreditation in We Invest in Wellbeing.
Key Accountabilities
- Providing first line support our existing bespoke software solutions. You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets. Where possible, you will also be undertaking code fixes to resolve issues
- Managing the support queue
- Assessing and prioritizing support tickets, answering queries
- Collaborating with our internal customers
- Liaising with the relevant teams to resolve tickets and where possible, undertaking code fixes to resolve issues
- Learn new technologies, keep abreast of existing technologies and contribute to the evolution of best practices of the department
- Work with the team to size and estimate work, peer and code reviews
- Continually updating technical knowledge and skills by reading manuals, using video tutorials and hands-on training
- Document software and systems functionality
- Review current systems to gain not only a technical understanding but also how this system is used and integrated within the business
- Present ideas for system improvements and challenging existing technologies and methodologies where appropriate and identify any potential cost or time saving
- Comply with project plans, business goals and industry standards
- Working with the Test Team Lead to manage and improve the support process and effectiveness
- Working with the technical teams to identify root causes, and implement change to mitigate these going forward
- Cross technical boundaries that are out of any comfort zone - for example working on web development if primarily a windows developer
- Write well designed, efficient code using the CBS coding standards
- Design and develop user friendly and intuitive screens for applications
- Maintain code within GIT Source Control and understand branching, GitFlow etc
- Undertake priority support on major system issues and fixes
- Maintaining systems by monitoring and correcting software defects
- Undertaking R&D and Investigating new technologies
- Understand the CBS database infrastructure
- Have a good knowledge of the CBS network and server infrastructure as well as deploy software components to the various servers and environments
- Any other reasonable duties as required
- Ability to work in line with our core values of pride, integrity, accountability, continuous improvement and enjoyment
Qualifications
Essential
- Degree or diploma level certification in a relevant IT field like Data or Business Intelligence
Skills, Knowledge & Attributes
- Ability to work towards strict deadlines within a fast-paced environment
- Good communication and interpersonal skills
- Strong analytical and problem-solving skills
- Experience working in an agile development environment. Using Kanban / Scrum boards, and tools like Azure DevOps or Atlassian's Jira
- Fundamental knowledge of C#
- Fundamental knowledge of Linq queries
- NET Framework / .NET Core
- SQL knowledge
- Azure Devops or GitHub
- Web API
- Experience of ASP.Net / ASP.Net Core
- MVC Frameworks
- Unit Testing / Mocking Frameworks
- Git
- HTML, CSS, SASS
- JavaScript, TypeScript
- Bootstrap
- React, Next.Js
- Azure Infrastructure
- Deployment Tools (i.e. Octopus Deploy)
- NServiceBus / Azure ServiceBus
- WPF, XAML, MVVM
-
Service Support Analyst
3 weeks ago
Bury, United Kingdom My3Tech Full timeJob: Service SupportAnalyst Location: 325 NSalisbury St Raleigh NC 27603This is an onsite position. Office of the State Auditor requiresone Service Support Analysts. The selected candidate for this rolewill provide first level support to users in a Microsoft Windowsenvironment. This includes but is not limited to password resetsA/V troubleshooting access...
-
Service Support Analyst North Carolina
3 weeks ago
Bury, United Kingdom My3Tech Full timeJob:NCOSA Service Support Analyst(730847) Location : 325 N Salisbury St RaleighNC 27603 Client : State of INConsultant Pay rate: $35 /hr on W2 (AllInclusive) Typical Experience: 3660 months ***This is an onsite position. Office of theState Auditor requires one Service Support Analysts. The selectedcandidate for this role will provide first level...
-
Support Analyst
3 weeks ago
Bury, United Kingdom Car Benefit Solutions Full timeThe role will be responsible for providing first line support our existing bespoke software solutions. You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets. Where possible, you will also be undertaking code fixes to resolve issues. In return, you will be given ownership...
-
Junior Finance Analyst
2 weeks ago
Bury St Edmunds, Suffolk, United Kingdom Insite Public Practice Recruitment UK Full timeRole - Finance Analyst Salay - £40-45k Our successful client is going through a sustained period of growth and due to this are looking to Recruit a Junior Finance Analyst. The aspiring candidate will report directing into an experience Senior Analyst and look to add value by analysing products and looking at profitability. This role will be well suited...
-
Junior Finance Analyst
2 weeks ago
Bury St Edmunds, Suffolk, United Kingdom Insite Public Practice Recruitment UK Full timeRole - Finance Analyst Salay - £40-45k Our successful client is going through a sustained period of growth and due to this are looking to Recruit a Junior Finance Analyst. The aspiring candidate will report directing into an experience Senior Analyst and look to add value by analysing products and looking at profitability. This role will be well suited...
-
IT Support Engineer
4 weeks ago
Bury, United Kingdom S-SA Digital Full time**IT Support Engineer - 1st line (Junior / Graduate)** Bury, Greater Manchester (some hybrid working available) £20k - £24k DOE + Benefits. We are working with a Global Manufacturing company who are growing their internal IT support function; with the latest vacancy being for a 1st Line Support Engineer. This would be the perfect opportunity for a...
-
Bury St Edmunds, Suffolk, United Kingdom Jago Consultants Full time2nd Line Support Analyst required – based in their office in Bury St Edmonds. Our client is a UK based IT organisation who are committed in providing high quality IT Support to clients & End Users. The aim is to provide the level of support a business would expect from an internal IT Team. Identify re-occurring tickets and implement a permanent solution...
-
2nd Line Support Analyst
4 weeks ago
Bury St Edmunds, Suffolk, United Kingdom Jago Consultants Full time2nd Line Support Analyst required – based in their office in Bury St Edmonds. Our client is a UK based IT organisation who are committed in providing high quality IT Support to clients & End Users. The aim is to provide the level of support a business would expect from an internal IT Team. Position Overview Responding to client tickets within a 15...
-
Finance Analyst
6 days ago
Bury St. Edmunds, United Kingdom Hales Group Limited Full timeFinance Analyst £28,000 to £32,000 per annum DOE Monday to Friday, 9am-5:30pm Permanent Main duties and responsibilities (including but not limited to): - Collate accurate financial information, and supporting documents, including payroll, VAT, management budgeting and reporting - Carry out general administrative tasks - Liaise directly with clients to...
-
Graduate Operations Analyst
3 weeks ago
Bury, Greater Manchester, United Kingdom Agility Resoucing Full timePermanent My client is a large manufacturing company based near Bury and has an exciting opportunity for a recent graduate to join their analytical team. This is an ideal opportunity if you have graduated recently with a numerical related degree and are looking to develop your career as an analyst. This role offers a fantastic opportunity for a...
-
Finance Analyst
4 weeks ago
Bury, Greater Manchester, United Kingdom Agility Resoucing Full timePermanent My client is currently looking for a Commercial Finance Analyst to join their team based in Bury. This permanent full-time role is working for a large PLC business that annually goes from strength to strength therefore there is fantastic career progression opportunities available within this role. Ideally they are looking for a candidate with...
-
IT Support Analyst
4 weeks ago
Bury St Edmunds, Suffolk, United Kingdom Jago Consultants Full time1st Line Support Engineer required – based in their office in Bury St Edmonds. Our client is a UK based IT organisation who are commited in providing high quality IT Support to clients & End Users. The aim is to provide the level of support a business would expect from an internal IT Team. Resolve incoming issues to the Service Desk within a 45 minute...
-
1st Line Support Analyst
4 weeks ago
Bury St Edmunds, Suffolk, United Kingdom Jago Consultants Full time1st Line Support Engineer required – based in their office in Bury St Edmonds. Our client is a UK based IT organisation who are commited in providing high quality IT Support to clients & End Users. The aim is to provide the level of support a business would expect from an internal IT Team. Position Overview Responding to Client Tickets within a 15...
-
PMO Manager
3 weeks ago
Bury, United Kingdom JD Group Remote Work Freelance Full timeYou’ll work within the Group Transformation function as a member of the Enterprise PMO management team. The role will work across the Group Transformation change portfolio to lead on support, governance and assurance services across the Group Transformation delivery portfolio. You'll also establish a Centre of Excellence to establish best practice and...
-
Data Analyst
4 weeks ago
Bury, United Kingdom Shift F5 Limited Full time**Looking for your next Challenge??** **In office every day - based in Bury - Salary £40 - £45k - Excellent opportunity to build your skills within Data Analysis!** **You'll be**: Working closely with the Managing Director, Finance Director and Sales Director to produce and edit business critical reports to enable effective decision making. Utilising...
-
Social Media Manager
3 weeks ago
Bury, United Kingdom JD Group Full time· Job Title – Social Media Manager · Location – Bury, Manchester, BL9 8RR · Working rota – Monday - Friday · Working hours – 08:30 - 17:00 Role overview: The purpose of this role is to execute best Social Media practise and strategy across ID UK social channels....
-
Training Coordinator
4 weeks ago
Bury St. Edmunds, United Kingdom Pertemps Network Group Full time**Job Description**: Training Coordinator Suffolk £25-27,000 Remote & Office Based You will be responsible for the day-to-day leadership and delivery of the firms IT training and Induction requirements, as well as working as an extension to the internal Systems Support Team to provide ad-hoc training, procedural and how-to advice to the firms' staff. It is...
-
PMO Manager
4 weeks ago
Bury St Edmunds, Suffolk, United Kingdom JD Full timeYou'll work within the Group Transformation function as a member of the Enterprise PMO management team. The role will work across the Group Transformation change portfolio to lead on support, governance and assurance services across the Group Transformation delivery portfolio. Job Title - PMO Manager Working rota - Monday to Friday, 12 month fixed term...
